Manager, Donor Services & Operations

• Manage and administer JCF’s grantmaking software, including coordination with external developers.
• Process and enter grants and other disbursements, ensuring appropriate due diligence on grantees.
• Support the development and execution of the JCF Donor‑Advised Fund (DAF) marketing strategy.
• Respond to ad‑hoc requests from donors and collaborate with finance and development teams as needed.
• Process and manage all stock gifts received by JCF.
• Build and maintain strong relationships with fund holders, providing ongoing support and service.
• Maintain deep familiarity with DAF guidelines, restrictions, payout rules, and charitable eligibility to ensure all activity aligns with legal, regulatory, and organizational standards.

• High level of comfort learning new technologies, with the ability to become a subject‑matter expert and train or support others.
• Demonstrated expertise with grantmaking and donor‑advised fund (DAF) platforms or similar financial/philanthropic software.
• Strong experience with data harvesting, analysis, manipulation, and reporting.
• Proven ability to actively listen to donors, reflect on their needs and priorities, and clearly understand donor intent.
• Excellent interpersonal skills with a strong service mindset, ensuring donors feel valued, supported, and cared for.
• Experience collaborating cross‑functionally, particularly between finance and philanthropic/foundation teams.
• Experience in financial accounting.
• Proficiency in Microsoft office suite.

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