Client Service Coordinator

Specialty Client Service Coordinator – SAGE Campbell

Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients. Our Campbell location offers services in Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation. While our facilities feature state-of-the-art diagnostic equipment and treatment options, we also pride ourselves on a positive culture in a training environment that drives inclusiveness and camaraderie. Being part of the Campbell team provides you with opportunities to expand your skillset and practice at the top of your license or skillset! We are looking for a Specialty Client Service Coordinator to join our team! Pay Range is $23.56-27.00

About the Role

The Specialty Client Service Coordinator – Oncology will play an integral role in providing exceptional client care for pets undergoing cancer treatment. This position is the first point of contact for pet owners seeking oncology services, ensuring that they feel supported, informed, and cared for through their pet's cancer journey. The coordinator will manage appointments, answer client questions, assist with billing and insurance inquiries, and collaborate with the oncology team to deliver top-notch care.

Responsibilities

• Greeting clients and being the first face of SAGE Campbell
• Answering phone calls, scheduling appointments, and preparing our clients for their visit
• Helping coordinate workflow between clients and the clinical team
• Compiling veterinary medical charts
• Entering client and patient data into our hospital information system
• Collecting payments and other administrative duties

Basic Required Qualifications

• High school diploma
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Work Schedule

• Full-Time: 5/8 Schedule, Weekend and some holiday availability needed
• Part-time: flexible, weekend and some holiday availability needed
• Per Diem: flexible

Benefits

• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
• Monthly in-house RACE-approved courses and staff development opportunities for all employees!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.