Registration Services Specialist

divh2Registration Services Specialist/h2pJOB SUMMARY/ppThe Registration Specialist is responsible for managing in-person and online registration services for all Care Resource clients. This role includes conducting client registrations, performing interviews, collecting insurance information, and providing clear explanations of agency policies regarding client rights, responsibilities, and available medical and support services. The Registration Specialist ensures clients are engaged, informed, and supported throughout the registration process, assisting them in completing required forms and gathering necessary documentation while adhering to Care Resource policies and procedures. Additional responsibilities include accurate data entry, responding to and directing phone calls within 24 hours, and maintaining a professional, confidential work environment./ppEssential Job Responsibilities/pulliWelcomes clients into the agency and provides orientation/education regarding the agency and its services./liliPerforms necessary pre/full registration functions to include insurance eligibility, updating demographic information, and emergency contact information./liliInterview the client and/or family member(s) either in person or by telephone to collect demographic, financial, and other required information./liliReview all client related forms for accuracy, completion of information, and assisting the client where necessary./liliVerify clients legal name, identify clients according to policy and procedure without errors./liliVerify health insurance card(s) and scan into Electronic Health Records (HER) and/or other systems reviewing for mandatory pre-certification and/or other third-party payer requirements./liliCollects financial information which includes payer name, identification number, group number, subscriber name, guarantor name, address, and pre-certification numbers./liliExplain consent information, obtains signatures, and witnesses (legibly) with no omission./liliCompletes registration process same day or within 24 hours./liliAnswers and responds to clients inquiries regarding registration and available services including FQHC Sliding Fee Scale./liliAbility to manage high call volumes, multiple phone lines and multitask through computer systems./liliMaintain a clean, organized, and safe working environment/liliMaintains client database./liliEnsures that the best culture of service is provided to the clients./liliModels excellent oral, written, and telephone communication skills./liliAbility to work independently and within a team orientated environment./liliMust work well with diverse ethnic, gender, and cultural backgrounds as well as meet needs./liliWorks closely with the call center and insurance verification departments./liliMust have knowledge of computer systems and navigation./liliProperly document client interactions, by recording details, concerns, complaints, comments, and actions taken./liliComplies with HIPAA rules and regulations when communicating with patients, clients, health center personnel, external vendors and payers./liliParticipate in chart reviews for Q/A purposes and Q/I projects as requested./liliPromptly attend to client and staff phone calls seeking access to services, providing accurate and timely information./liliParticipate in staff training sessions and other meetings as required by the agency and/or the funding sources./liliOther duties as assigned./li/ulpCulture of Service: 3 Cs/pulliCompassion/liliCompetency/liliCommitment/li/ulpSafety/pulliEnsures proper handwashing according to the Centers for Disease Control and Prevention guidelines./liliUnderstands and appropriately acts upon the assigned role in Emergency Code System./liliUnderstands and performs assigned roles in the organizations Continuity of Operations Plan (COOP)./li/ulpContact Responsibility/ppThe responsibility for internal and external contacts is frequent and important/ppPhysical Requirements/ppThis work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching, and lifting up to 50 lbs. are required. Work usually is performed in an office setting./ppOther/ppParticipates in health center developmental activities as requested./ppLegal Compliance Notice/ppThis careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website./p/div