Front Desk Coordinator

Description

Available shifts are 5:00 AM-2:00 PM or 10:00 AM-7:00 PM Monday to Friday.

PURPOSE


This position is responsible for providing general office support with a variety of clerical activities and related tasks. The Front Desk Coordinator will be responsible for answering incoming calls, directing calls to appropriate Team Members/Departments. Serves visitors by greeting, welcoming and directing them appropriately; notifies Team Members of visitor arrival; mail/package distribution to the mailroom; overhead announcements; requisition of supplies as well as additional clerical duties. This role routinely uses standard office equipment such as computers, phones, photocopiers. This position operates in a professional office environment.


PRINCIPAL ACCOUNTABILITIES


Answers telephones and directs the caller to the appropriate Team Member/Department. Will transfer a caller to Team Member's/Department voice mailbox when Team Member/Department is unavailable.


Continuously work to lower the amount of missed calls and caller queue time.


Greets and directs visitors to USA Truck and presents USA Truck professionally and enthusiastically.


Provides callers with information such as company address, directions to USA Truck Corporate Offices, company fax numbers, company website and other related information.


Assists with the ordering, receiving, stocking and distribution of office supplies.


Report system exceptions and alarms.


Ability to deliver exceptional service through positive engagement and patience.


Ability to work in a team environment to continuously improve results.


Able to promote a culture of trust and safety.


Qualifications and Education Requirements


High School Diploma


One year of administrative /customer service experience


Associate's Degree in Business or Communications preferred


Preferred Skills


Ability to deliver exceptional service through positive engagement and patience.


Ability to work in a team environment to continuously improve results.


Ability to promote a culture of trust and safety.


Working conditions


This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:


Remain in a stationary position for extended periods of time.


Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.


Occasionally ascend/descend stairs and move up to 20 pounds of office objects.


Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.


Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.


Travel domestically as necessary.


EQUAL EMPLOYMENT OPPORTUNITY STATEMENT


USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.


This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this position at any time.