Customer Service Representative

Job Description

Job Description

Job Title: Benefits & Eligibility Specialist / Customer Service Representative

Location: Tucson, AZ 85714
Schedule: Monday–Friday | 8:00 AM–5:00 PM | 40 Hours/Week | 100% Onsite
Duration: 2+ Month Contract with potential extension or full-time conversion
Pay: $18.61/hour (W2)

Job Overview

We are seeking a detail-oriented Benefits & Eligibility Specialist to review benefit applications, determine eligibility, process case files, and provide excellent customer service. This is a great opportunity for candidates with experience in customer service, case management, insurance, healthcare, government programs, or administrative support.

Key Responsibilities

• Review applications and supporting documentation to determine eligibility.
• Research, verify, and analyze information for accurate case processing.
• Maintain detailed and accurate case records.
• Communicate with applicants regarding benefits, policies, and required documentation.
• Resolve discrepancies and ensure compliance with established procedures.
• Utilize Microsoft Office and case management systems to process and document cases.
• Meet productivity, quality, and accuracy standards while handling confidential information.
  

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service, administrative, insurance, healthcare, case management, or call center experience.
• Strong communication, analytical, and organizational skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work onsite Monday through Friday.
• Must be able to pass a background check.
  

Preferred Experience

• Benefits or eligibility determination.
• Insurance, unemployment, healthcare, social services, or government programs.
• Documentation review and case management.
• Bilingual candidates are encouraged to apply.
  

Apply today! This is an excellent opportunity to gain valuable government program experience with the potential for contract extension or full-time employment based on performance.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\n\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\n\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.