Client Success Specialist

Supporting clients enrolled in the Debt Management Program, the full-time Client Success Specialist will provide exceptional service through phone interactions, manage client accounts, and collaborate across departments in a remote work environment. Key responsibilities Provide top-tier support via phone to clients on the Debt Management Program Manage proposals, payments, deposits, and creditor communications while ensuring compliance with state regulations Proactively review client accounts to identify and resolve issues, encouraging clients throughout their financial journey Required qualifications 2-3 years of customer service experience, preferably in a call center environment Associate's degree preferred; Bachelor's degree may substitute for experience Strong professionalism when supporting clients through sensitive financial situations Tech-savvy with experience in Windows-based systems and CRM tools Comfort with numbers and basic financial calculations