FOH Park Manager

Primary Role Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience. Description Front Desk Lead (Part-Time) Key Duties Supervise and support Cashiers / Front Desk team members during all shifts. Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards. Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing. Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently. Serve as the escalation point for guest questions, concerns, or policy misunderstandings. Oversee POS accuracy and ensure all transactions are processed correctly. Monitor front desk organization, ensuring cleanliness and readiness at all times. Conduct shift resets and ensure the area is fully prepared for the next team/guests. Communicate with Park Leads and Party Coordinator to maintain operational alignment. Leadership Expectations Lead with calm authority during high-volume periods. Model professionalism, urgency, and guest-first communication. Provide real-time coaching and corrective feedback when needed. Maintain strong attention to detail in transactions and documentation. Take ownership of the front desk environment and team performance. Guaranteed 25 hours a week. Requirements Must be 18 years or older (required to supervise minor team members). Previous customer service or leadership experience preferred. Strong multitasking and organizational skills. Comfortable enforcing company policies and procedures. Clear, confident communicator. Weekend and peak-hour availability required. #J-18808-Ljbffr Red Door Escape Room