Shift Leader

Shift Leader

Job Category: Hourly Team Members Requisition Number: SHIFT016111

Full-Time On-site Rockwall Rockwall, TX 75032, USA

Description

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You'll Do

• Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.

How You'll Do It

• Leadership: You will set the tone for the team, demonstrating Torchy's values and fostering a positive work environment.
• Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish, a plus.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Let's TACO 'bout why it pays to be a Torchy's Team Member:

• $16.00 - $18.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy's Family Foundation supports our fellow Team Members in times of need and crisis

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.