Operations Lead, Assessment

Operations Lead, Assessment

Operations Lead, Assessment at Opendoor

Tempe, AZ, US

Full-Time

Operations

Proptech

Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast.

About the role

Own operations for Opendoor's in-person home data gathering throughout the Seller journey, from pre-contract assessments to detailed, post-contract inspections and ultimately follow up visits to listed homes. You will be the single accountable owner for scheduling, completion, and artifact quality for hundreds of thousands of events per year with substantial P&L implications - a projected $10M+ cost line item with direct impact on $10B+ in home acquisitions. This role exists just not to work the defect and escalation queue - although you will need to get your hands dirty with these to start! - but also to build the system that makes that queue go away: diagnosing recurring misses, driving systemic fixes with Product and vendor partners, and owning the in-home seller experience at the highest friction points in our sales journey.

What you'll do

Own outcomes: ensure assessments and inspections happen and are effective

• Ensure Sellers can get served when they want, with a short SLA

• Drive the scheduling completion / defect rate, meaning assessments and inspections that finish successfully without no-shows, callbacks, or rework

• Understand how the artifacts we gather actually impact acquisition and scoping decisions, and work with partners to optimize their quality and relevancy

• Be the person operators reference when something goes wrong (e.g., no show, bad data, etc)

Build the system that makes in-person home data gathering better

• Build reporting and systems that make these outcomes visible and improvable - some of these processes are brand new, so you'll start off in the weeds, executing and building, on Day 1

• Treat every recurring escalation as a symptom. Define the root problem and design the structural fix

• Connect the dots across different events to identify pattern-level fixes, rather than one-off corrections

• Use AI to scale your work and automate the systems

Be the single point of contact for the in-person home data gathering vendor stack

• Own day-to-day relationships with key vendors, including direct partnership with each vendor's executive leadership

• Serve as the single POC across Product, Pricing, Home Renovations, and third-party vendors

Represent the seller experience across the in-person home data gathering moment

• Understand everything about the end-to-end Assessment and Inspection Seller flow

• Partner closely with Product to convey what the experience feels like, not just what it produces, to help drive conversion outcomes

• Drive systemic fixes back through Product and vendors based on seller signal

Manage vendor strategy and cost

• Manage vendors to the outcomes above and optimize cost

• Evaluate new vendors where they could improve scoping outcomes (e.g., EagleView for roof scoping)

What You'll Need

• 3-7+ years in operations or BizOps at a tech or tech-enabled company. Consulting, i-banking, or private equity backgrounds are also a plus, but certainly not required

• Proven experience owning a third-party vendor relationship or distributed field organization where quality and on-time delivery were rigorously managed

• Systems thinking: experience building operational systems (SLAs, scorecards, root-cause loops, escalation paths), not just managing them

• Operating range: excited to get hands dirty in operations (reading inspection reports, diagnosing why a specific floorplan scan is wrong) and comfortable stepping back to identify patterns and find opportunity (presenting vendor performance trends in an MBR, diagnosing holistic opportunities in artifact collection)

• AI proficiency: use AI tools (Claude, Gemini, Cursor, etc.) to eliminate manual work, scale analysis, and monitor systems

• Cross-functional partnership: credible with senior partners across Ops, Product, Pricing, Reno, Legal, and Procurement, as well as executive leadership of our vendor partners

• Product acumen: turn problems into clear, scoped asks for Product without filing endless tickets. A real "product ops" counterpart, not just a customer

• Outcomes orientation: hold the line with vendors on quality and SLA, including the uncomfortable conversations, and confidently articulate tradeoffs to internal stakeholders

Bonus Points

• Marketplace-fluent: comfortable with marketplace dynamics (biggest vendors are third-party marketplaces)

• Seller-first: strong seller empathy. Has worked in or adjacent to a consumer-facing operation before, ideally one with physical/in-home touchpoints

• Subtraction-default: kills the channel, the process, or the report before adding new ones

Location

This role is based in our Phoenix, AZ office, in-person four days per week (Monday, Tuesday, Thursday, Friday). Candidates must be based within commuting distance of the office.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We've built an end-to-end online experience that has already helped thousands of people and we're just getting started.