Customer Service Representative

Customer Service Representative
Location: 1900 Enterprise Parkway, Twinsburg, OH
Work Hours: 8:00 AM - 5:00 PM, Monday through Friday
Competitive Compensation

Make the Right Connection-Build Your Career with Dixon!

The Dixon Group is looking for a Customer Service Representative to join our team in Twinsburg, OH This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping customers find the right solutions.

As a key member of our team, you'll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. You'll play an important role in ensuring our customers' satisfaction and upholding Dixon's reputation for quality and reliability.

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
• Process orders and coordinate shipments to ensure smooth delivery.
• Handle customer concerns and determine the best way to resolve issues.
• Collaborate with team members to manage accounts and projects.
• Maintain a strong understanding of company policies and product offerings.
• Contribute to a positive, team-oriented environment.

What We're Looking For:

• High school diploma or equivalent required.
• 2-5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
• Experience in hose & fitting, fluid power, or industrial distribution industries is a plus.
• Excellent communication skills-both written and verbal.
• Strong organizational skills with the ability to multitask.
• Proficiency in Microsoft Office applications.
• A professional attitude, strong work ethic, and commitment to delivering great service.
• Mechanical aptitude and curiosity to learn about technical products

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals!
The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.


The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.