Desktop Support Technician II US

Desktop Support TechnicianPay Rate: $24.00-25.00/hr, depending on experience and performance Schedule: 2 openingsMonday–Friday, 7:00 AM–3:30 PMMonday–Friday, 8:00 AM–4:30 PMLocation: North Clarendon, VT 05759 – 100% Onsite Temp to HirePosition OverviewWe are seeking an experienced Desktop Support Technician to provide hands-on IT support in an enterprise environment. This person should be energetic, professional, dependable, process-driven, and comfortable providing face-to-face technical support.Key ResponsibilitiesDiagnose, repair, test, image, and clean PCs, laptops, monitors, printers, and related hardwareTroubleshoot PC hardware, software, and peripheralsReplace internal components including motherboards, hard drives, RAM, and CPUsTroubleshoot Windows, Outlook, network printers, and other software issuesPerform IMACs – installs, moves, adds, and changesSupport PC refreshes and printer migrationsTrack and manage work through ServiceNow, visual task boards, and team stand-upsAssist with server and network issues as smart hands/feetPerform basic network troubleshootingSupport asset management and equipment inventoryBack up and transfer end-user dataFollow up on open tickets and escalationsAssist with process documentation and improvementsWork independently while supporting the larger IT teamTop Skills / RequirementsDrug and Background screeningReliable transportationStrong customer service skills with a positive, professional attitudeStrong hands-on PC/laptop hardware troubleshooting and repairExperience with Windows 10 Professional, Office 365, imaging, and ticketing systemsStrong soft skills – coachable, team-oriented, and able to work with different personalitiesBasic server/network support knowledge and ability to provide smart-hands assistanceDependability, attendance, and ability to work independentlyBenefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.