Operations and Quality Lead - Primary Care - Full Time - Exempt - West Covina 211

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals. On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country. Job Summary Works alongside the LVN Office Manager to meet annual HCC Recapture Rates and Quality Metric Targets and goals. Responsible for the oversight of the site’s HCC and STAR Quality Measures. Responsible to work daily with various team members and leads the Quality and HCC Capture/Recapture efforts alongside the LVN Office Manager. They will train new members, engage, and direct team members on the processes around Quality and HCC. They will lead the campaigns for patient screenings, outreach efforts such as vaccination compliance and annual visit compliance. Communicates important information to patients, physicians, providers and hospitals. Also, coordinates scheduling between primary care office and specialty to ensure seamless patient care and improving the closure of gaps in care. Lastly, provides support to any area within the clinic as needed such as referrals/authorizations as well as front office duties. Job Requirements Minimum Education Requirement: High school diploma or equivalent preferred. Knowledge of medical terminology. Bilingual skills desired. Minimum Experience Requirement: Three (3) years general office/clerical experience preferred. Supervisory experience required. Healthcare experience preferred. Experience working with HCC and Quality Metrics. Excellent customer service and communication skills. Strong charting/documentation, organizational, problem-solving, and analytical skills. Minimum License Requirement: Medical Assistant Certification preferred. Delivering world-class health care one patient at a time. Pay Range: $34.50 - $51.31 We are more than just a health system. At Emanate Health, we are a catalyst for change and a beacon for healthier lives. When you come to any one of our locations, you'll be treated like family. And as part of our family, you can rest easy knowing we'll do whatever it takes to benefit your health and wellness. Our Mission Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment. Our Vision We are an integral partner in elevating our communities' health. Our Values Patients and their families are the reason we are here. We want them to experience excellence in all we do through the quality of our services, our teamwork, and our commitment to a caring, safe and compassionate environment. Respect. We affirm the rights, dignity, individuality and worth of each person we serve and of each other. Excellence. We maintain an unrelenting drive for excellence, quality and safety, and strive to continually improve all that we do. Compassion. We care for each person and each team member as part of our family. Integrity. We believe in fairness and honesty and are guided by our code of ethics. Stewardship. We wisely care for the human, physical and financial resources entrusted to us. #J-18808-Ljbffr Emanate Health