Hospitality Industry Expert - Program Manager-

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location This role is hiring in Florida (USA)- Must be local or willing to relocate. About the Job You're Considering The Program Manager Lead supports the delivery of multi‑workstream hospitality initiatives, ensuring teams across properties, corporate functions, and guest‑facing operations are aligned, informed, and prepared for new processes, systems, and ways of working. This role helps organize program activities, coordinate cross functional partners, track progress, and simplify complex information for operational teams. LOCATION: Miami, FL (on site 4 days per week) The ideal candidate has experience in hospitality programs, understands property-level workflows, and can translate business and technical requirements into clear plans, milestones, and execution steps. Program Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM are responsible for the overall project/engagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.Your Role and Responsibilities Lead program activities for large hospitality initiatives, ensuring alignment across operations, digital teams, and property or shipboard stakeholders. Translate business and technical requirements into structured plans, timelines, deliverables, and execution steps. Coordinate cross functional teams including operations, IT, digital product, training, revenue management, and guest experience. Track program milestones, risks, dependencies, and readiness tasks to ensure on-time execution. Support program communication through updates, executive summaries, status reports, and briefing materials. Facilitate working sessions, alignment meetings, and cross functional discussions to drive clarity and remove blockers. Prepare teams for upcoming changes by summarizing what is changing, what to expect, and how it affects operations. Partner with property and field operations teams to gather feedback, resolve concerns, and support transition activities. Maintain documentation, decision logs, RAID tracking, and program governance artifacts. Your Skills and Experience Bachelors Degree 7-10 years of program or project management experience within hospitality, travel, or service-based environments. Understanding of hospitality operations including front office, housekeeping, F&B, guest services, and property technology. Strong coordination and organization skills with the ability to manage multiple workstreams. Ability to simplify detailed requirements and communicate clearly with diverse audiences. Experience working with digital tools, new system rollouts, or operational changes. Strong stakeholder management and facilitation skills. Proficiency in building plans, tracking milestones, and managing dependencies. Strong familiarity with JIRA, Smartsheets, or Confluence is required. The base compensation range for this role in the posted location is: $86,900- $203,800 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.