Banker I Salem MA Branch

Job Description Rockland Trust is a full‑service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our philosophy—Where Each Relationship Matters—guides how we work with customers, colleagues, and communities every day. At Rockland Trust, employees are at the heart of our success. We foster a collaborative, inclusive, and values‑driven culture that encourages professional growth, innovation, and work‑life balance, and we are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long‑term careers. As a Banker, you will be a key player in the retail branch setting, providing exceptional customer service and expert financial guidance. You will use your financial knowledge and communication skills to address customer needs, ensuring satisfaction today and for years to come. You will proactively identify opportunities to deepen relationships, create a positive work environment, and establish roots in the community. What You’ll Experience Meaningful relationships: We believe that Each Relationship Matters and are fully committed to a respectful and inclusive environment. Commitment to community: We believe supporting our communities is essential. Recognition & reward: All colleagues should be recognized for their contributions. Training & development: We invest in our colleagues’ success through educational experiences. Comprehensive benefits: Competitive compensation with performance incentives, health, dental, vision, pet insurance, 401(k) retirement plan, long‑term disability and life insurance, child‑care reimbursement, tuition assistance, wellness program, and more. What You’ll Do Support customer relationship development and transaction processing to help the bank meet sales and service goals. Accurately execute day‑to‑day transactional needs, including opening and processing all types of accounts, check cashing, balancing cash drawers, settlement procedures, and processing withdrawals and deposits for consumers and business customers. Proactively cross‑sell bank products and services to existing and new customers using current tools and tracking systems. Make qualified referrals to business partners in investments, mortgage, and cash management. Complete the Home Equity application process, communicate requirements, and complete the closing process. Achieve individual and team sales and service goals; participate in sales promotions. Use a needs‑based consultative approach to recommend products or services that complement the customer’s relationship. Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and provide follow‑through for resolution. Maintain product knowledge through training and required completion of trainings. Demonstrate self‑service channels such as ATM, Online Banking, and Mobile Banking. Utilize the Salesforce platform for customer interactions and follow‑up. Create and foster a fun, respectful work environment in collaboration with the Branch Manager. Represent Rockland Trust by establishing roots in the communities served. Adhere to operational, regulatory, and security policies while balancing relationships and risk. Assume additional reporting duties as required. Required Qualifications Two‑year degree or equivalent experience. Minimum one year sales experience in a financial or retail environment. Must be or become a Notary Public and NMLS certified. Successfully pass Level I Business Certification. Proficient in Microsoft Word and Excel; ability to operate office equipment. Strong verbal and written communication skills. Excellent organizational skills, attention to detail and accuracy. Strong sales orientation and ability to balance multiple priorities. Ability to find creative solutions to problems. High professionalism and tact. Positive interactions with customers and team members. Ability to work within normal office requirements, including long periods of standing and continuous customer support. Ability to lift and carry up to 50 pounds. Willingness to work a flexible week, including weekends. Ability to complete the training program. Preferred Skills & Experience Two to four years of teller experience. Benefits & Culture We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well‑being, including competitive compensation with performance‑based incentives, health and dental insurance, a 401(k) and DC retirement plan, long‑term disability and life insurance, paid vacation, day‑care reimbursement, tuition assistance, an award‑winning wellness program, and more. Equal Opportunity Employer Rockland Trust is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pay Transparency Compensation for this role will be based on skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. Certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends. Accessibility & Accommodations We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles. #J-18808-Ljbffr Rockland Trust