Bilingual Housekeeping Manager (Dulles, VA)

Job Description

Job Description

We’re hiring a Bilingual Housekeeping Manager for a hotel property based in Dulles, VA. You will ensure that cleanliness/service standards are achieved, meet productivity standards and provide a desirable workplace for Team Members in a luxurious hotel. You will be responsible for the overall operational efficiency, payroll, development and client satisfaction.

Work Schedule: AM and Mid Shifts, will work weekends as needed

Responsibilities

• Assist in overseeing the daily operations of the housekeeping department, including scheduling, training, and supervising housekeeping staff
• Ensure that all guest rooms, public areas, and back-of-house areas are kept clean, organized, and well-maintained at all times
• Inspect guest rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards
• Review, approve and submit payroll weekly
• Manage inventory of housekeeping supplies and equipment and ensure that they are properly stored and used
• Respond to guest complaints and requests promptly, professionally and take appropriate action to resolve issues
• Assist in the preparation of reports on housekeeping operations and guest satisfaction and make recommendations for improvements as needed
• Communicate and coordinate department activities
• Respond to team member requests and complete department tasks / service requests in a timely manner
• Ensure that all housekeeping staff follow proper safety procedures and use appropriate protective equipment when performing their duties
• Assist in the development and implementation of housekeeping policies and procedures and ensure that they are consistently followed by all staff
• Provide training, coaching, safety training, and mentoring to housekeeping staff to ensure that they are knowledgeable, skilled, and motivated to perform their duties effectively
• Plan and execute team member appreciation / retention activities
• Perform other duties as assigned by the Director

What You'll Bring

• Bilingual intermediate skills in English/Spanish
• Authorized to work in the United States
• Full service hotel experience; required
• At least 5 years of experience as a Housekeeping Supervisor in full service or luxury hotels
• Excellent people skills
• Leadership and coaching skills
• Strong communication skills
• Schedule flexibility to work AM/Mid Shifts and weekends is a must
• Critical thinking and problem-solving skills
• Roll up your sleeves mindset
• Proficient with Hotel Operating Systems, Microsoft Office, Apps

Who We Are

HotelPro is a national leader in hospitality staffing with regional offices across the U.S. We’re proud to be a trusted, nationally preferred partner to top hotel management companies—driven by a legacy of excellence and people-first service. We partner with hotels across the country to provide workforce solutions that make operations run smoother and teams feel supported.

Why You'll Want to Join HotelPro

• Opportunity to stay connected to hospitality without 24/7 shifts
• Growth opportunities
• Supportive, people-first culture

Benefits package:

• Medical, Dental, and Vision Insurance
• 401(k)
• Tuition Reimbursement
• PTO and company holidays
• Employee Discounts
• Fitness and Wellness Perks
• Pet Insurance

Ready to grow your career in hospitality?