Spa Receptionist - Tenaya Stone Spa - Part Time

Tenaya Stone Spa Receptionists are responsible for meeting the needs of Guests by providing exemplary Guest service regarding Spa and fitness requests that include phone, email, and face‑to‑face interaction. Receptionists provide Guests with the most accurate information regarding Tenaya Stone Spa and fitness offerings, recommending specific treatments/classes to Guests while working in close liaison with the Hotel Guest Services Assistants and Front Office team of all three hotels to ensure service solutions for Guests using available resources. Basic Qualifications You must be at least 18 years of age to be considered for this role Ability to keep up with a fast pace work environment and independently keep up to date with changing product knowledge and policy and procedure changes Ability to reflect a professional image while maintaining guest privacy Ability to work in a fast paced environment with high attention to detail Strong computer skills and knowledge is required (must be comfortable communicating via company e‑mail) Ability to use multiple devices throughout the day including iPads, iPhones, hand‑held radios, and desktop computers Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods Must be able to maintain professionalism in high pressure situations and be knowledgeable of emergency procedures Strong verbal communication skills Must have enthusiasm and possess excellent Guest service skills Receptive to special requests and proactive in anticipating Guests needs Must be fully available to work all holidays throughout the year and provide 3 days a week of availability year round (3 days must be one weekday, Saturday OR Sunday, and Friday) and provide full availability in the peak times of the year (e.g., Spring Break, Summer, and end of the year holidays around Thanksgiving, Christmas, and New Year's) Schedule Availability Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Casual Regular Spa Cast Members must be fully available to work Friday, Saturday OR Sunday, and one additional day during the week throughout the year. Available to work all holidays, in addition to the original three days of casual regular availability and be fully available in the peak seasons during Spring Break, Summer, and the end of year holidays. Compensation and Benefits The pay rate for this role in California is $29.75 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: #J-18808-Ljbffr Disney Parks - The Walt Disney Company