Program Manager, Service Operations

Operations Project Manager

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Role Overview

The Operations Project Manager will lead and drive critical operations-focused projects within the Service Business Unit supporting a large global installed base of semiconductor metrology and inspection equipment. This role is responsible for optimizing service operations across global regions, with a strong emphasis on labor enablement, parts management, process efficiency, and customer experience improvement.

The position is based at headquarters and works cross-functionally with regional service teams, supply chain, engineering, finance, and senior leadership to ensure service operations are scalable, efficient, and aligned with business objectives.

Key Responsibilities

• Lead end-to-end operations-focused projects that improve service efficiency, cost, quality, and customer satisfaction
• Manage multiple concurrent projects, ensuring clear scope definition, milestone tracking, risk management, and on-time delivery
• Apply structured project management methodologies to drive predictable outcomes
• Drive initiatives to enable service labor productivity, engineers utilization, and skills readiness across regions
• Partner with supply chain and service teams to improve spare parts availability, logistics flow, and inventory optimization
• Identify and implement process improvements that enhance first-time fix rates, response times, and system uptime
• Develop KPIs/metrics for field accountability
• Act as a central HQ interface supporting regional service organizations, ensuring consistent processes while accommodating regional needs
• Coordinate global rollouts of operational initiatives, tools, and best practices
• Support change management and adoption of new operating models across regions
• Lead cross-functional initiatives focused on improving customer experience, including service delivery consistency, communication, and responsiveness
• Develop metrics and dashboards to measure customer experience outcomes and operational performance
• Prepare and deliver clear, concise executive-level presentations on project status, risks, trade-offs, and business impact
• Influence stakeholders without direct authority, aligning leadership around priorities and execution plans
• Provide data-driven insights and recommendations to senior management

Qualifications

• Experience & Skills
• 7+ years of experience in operations, project management, or service operations, preferably in semiconductor equipment, high-tech manufacturing, or capital equipment industries
• Proven experience managing cross-functional, global projects with tangible operational outcomes
• Strong understanding of service operations, including field service labor models, parts logistics, and installed base support
• Demonstrated ability to manage timelines, dependencies, and competing priorities in a complex environment
• Project & Analytical Capabilities
• Strong program/project management skills (PMP certification is a plus)
• Ability to structure ambiguous problems and translate them into executable plans
• Excellent analytical skills with experience using data to drive operational decisions
• Communication & Leadership
• Exceptional written and verbal communication skills
• Proven experience presenting senior and executive leadership
• Strong stakeholder management, collaboration, and influencing skills across organizational boundaries

Preferred Qualifications

• Experience supporting global service organizations across multiple regions
• Background in semiconductor metrology or inspection equipment
• Experience leading customer experience or service transformation initiatives
• Familiarity with service KPIs, Lean/Continuous Improvement, or operational excellence frameworks

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matterand so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge toolsall within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

$128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).