Customer Service Rep

Job Description

Job Description

Location: Lakewood

Pay: $19.00 per hour

Employment Type: Full-Time

We are seeking a dedicated and personable Customer Service Representative to join our Clients team. This role involves engaging with clients and customers to provide exceptional support, handle inquiries, and ensure a positive experience. The ideal candidate will possess excellent communication skills, be proficient in various computer applications, and have a strong customer-focused attitude. Bilingual abilities and experience with construction contractors is preferred. This position offers an opportunity to develop your skills in client services, sales, and data entry within a dynamic and supportive workplace.

Responsibilities

•Answers incoming telephone calls, assists walk-in customers, retrieves and responds to customers' emails.

•Assists sales staff.

•Processes sale orders and sample orders.

•Produces loading tickets for brick hauling trucks.

•Posts daily ticket and sample orders.

•Updates order status and informs customers of open orders.

•Maintain Inventory of resale supplies.

•Adheres to and ensures all plant policies and procedures, Standard of Personal Conduct and Safety Rules are followed and enforced.

Requirements

** The ideal candidate MUST be bilingual **

•Proven experience in customer support, call center operations, or client services preferred

•Strong communication skills in English and Spanish

•Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills

•Ability to handle cash transactions accurately when necessary

•Excellent typing skills with attention to detail for data entry tasks

•Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment

•Strong analysis skills for assessing customer needs and providing appropriate solutions

•Knowledge of sales techniques and outbound calling strategies is advantageous

•Prior experience with order processing systems is a bonus

This position is ideal for motivated individuals who enjoy helping others and thrive in a team-oriented environment. Candidates should demonstrate professionalism, patience, and excellent interpersonal skills to succeed in this role.

***Please submit your resume to be considered for this position***

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