Parts Counter

Parts Counter Person

We are seeking an enthusiastic and knowledgeable Parts Counter Person to be the welcoming face of our parts department. This is a dynamic role where your deep technical knowledge meets your passion for delivering outstanding customer service. You won't just be selling parts; you will be a trusted advisor, helping a diverse clientelefrom professional mechanics to enthusiastic DIYersfind the exact parts and accessories they need to get their equipment running smoothly and safely.

If you thrive on solving problems, building relationships, and ensuring every customer leaves satisfied, this is the perfect opportunity to drive your career forward with our team.

Key Responsibilities & Duties

• Provide Exemplary Customer Engagement: Greet every walk-in and phone customer in a friendly, professional, and efficient manner, making their experience positive from the first interaction.
• Consultative Problem Solving: Utilize active listening skills to deeply understand customer needs, diagnose issues based on their descriptions, and recommend the precise parts or accessories required for their maintenance or repair projects.
• Expert Guidance and Education: Leverage your strong product knowledge to explain technical information clearly, advise customers on the use and features of various parts, and inform them of any relevant updates or complementary items that could enhance their project.
• Efficient Order Management: Accurately process sales transactions, manage customer orders (including special and back-ordered items), and provide timely updates on order status and delivery timelines, ensuring a seamless experience; coordination with suppliers to expedite delivery of parts when needed.
• Relationship Building: Develop and maintain positive, long-term relationships with customers and internal service departments, fostering loyalty and ensuring high satisfaction levels.
• Inventory Accuracy & Organization: Collaborate with the parts team to maintain an organized, clean, and well-stocked parts counter and showroom, enabling quick and efficient retrieval of items. Identify and report low stock levels to the parts manager. Receive and verify incoming shipments.
• Issue Resolution: Proactively address customer complaints and concerns, finding creative and effective solutions to ensure satisfaction and maintain business, even in challenging situations like stock-outs.
• Administrative Tasks: Answer phone calls and provide information to customers. Prepare reports and other documentation as required. Maintain a clean and organized work environment.

Other duties as assigned.

Qualifications

• Demonstrates kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: Previous experience in automotive parts or retail sales preferred.
• Strong knowledge of automotive parts and systems.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Valid driver's license and acceptable driving record.
• Proficiency in computer systems and software.
• Previous use of CDK DMS is a plus.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry heavy objects.
• Ability to bend, reach, and kneel.
• Ability to work in a fast-paced environment.

Shift includes working Saturdays