Fulfillment Lead

:

:

The quickly growing toll transponder fulfillment company TAGAAS is seeking 1 full-time (40 hrs/week) Fulfillment Lead as we expand into Texas!

First, what is toll transponder fulfillment? When you drive a toll road, they need some way to identify who you are. Many toll roads use transponders (stickers or small electronic boxes or “tags”) linked to your account information to charge you for using the road. TAGAAS partners with toll road agencies to package and send transponders to their new/existing clients. TAGAAS (pronounced Tag-Iss, like Haggis with a T) stands for Tags-As-A-Service.

This position has a lot of responsibility and independence. Although you will have a direct supervisor (our Fulfillment Director located in North Carolina), everyone on the team works individually helping at any and every point of the fulfillment process. You would be managing the local TX team of Fulfillment Associates (between 4-6 people). An Associate's typical day in the office/warehouse (they are attached) starts with prepping orders (checking and folding invoices, prepping postage, envelopes, and packaging, sometimes unjamming printers), once orders are organized, fulfillment begins. Depending on transponder type/client individual orders can range from 1 to hundreds of transponders. Once everything is packaged, the orders are picked up by USPS or dropped off by a team member (mileage reimbursed and time included in work day). There is then light clean up, office maintenance cleaning (floors, bathroom, breakroom, etc.), inventory, daily reporting, and prep for the next day. We also have large inventory deliveries that will need to be unloaded and organized. Each employee is well-versed in fulfilling for all clients so everyone can lend a hand as order volume can sometimes spike.

The work schedule is adaptable and dependent on employee availability plus order fulfillment deadlines. Associates can create their own schedule with the Fulfillment Lead that aligns with other life obligations as long as we can keep up with order volume.

The Fulfillment Lead will be responsible for creating the weekly schedule (this often changes per the policies above), will assign tasks to Associates daily using the centralized communication boards, create cleaning schedules, perform quality checks, manage inventory and deliveries, and above all ensuring that Associates are safe, comfortable, productive, and supported.

All of this will be coordinated with and reported to the Fulfillment Director in North Carolina. (She will be in Texas your first week).

Keep in mind, at TAGAAS, there is a very clear and set hierarchy; however, tasks should always feel fair and equal, meaning the Lead is equally on the office cleaning rotation and is responsible to jump in and fulfill orders when orders spike or there is an emergency. Keep in mind you will be trained as and working mostly as a Fulfillment Associate for a couple of weeks until everyone is fully trained and up to speed to ensure you are able to train new hires, jump in when needed, and can provide daily support to the team.

Ideal Applicant Qualifications:

Skills:

• High School Graduate (or equivalent)
• High proficiency in English (reading, writing, verbal)
• Comfort, competency, and experience with or ability/willingness to learn technology (email, Google Drive, Excel, Word, etc.)
• Comfort, competency, and experience with or ability/willingness to learn technical equipment (printers, scanners, folding machines, heat sealers, etc.)

Physical Requirements:

• Ability to lift 30lbs
• Ability to climb ladders comfortably and easily (we utilize warehouse storage)
• Ability to drive (we sometimes make trips to UPS or USPS)
• Comfortable sitting for long periods of time

Personal Attributes:

• Can maintain energy and focus in repetitive tasks, but can also multi-task
• Remain productive and positive in high-pressure situations
• Ability and willingness to learn and ask questions
• Communicate positively and productively with all personality types
• Follow directions well
• Enjoys repetition
• Productively receive and incorporate supervisor feedback and suggestions
• Can easily keep work environment clean and organized
• Comfortable with children and dogs in the office (life happens sometimes and children and dogs are welcome here)
• Not easily distracted
• Dependable, honest, communicative, and on time
• Thrives working with deadlines
• Discerning eye for detail, mistakes, and quality control
• Respectful of other people's things (food, supplies, desk, etc.)
• Order or product fulfillment experience (or equivalent) a plus, but not required
• Management experience is a plus, but not required. Keep in mind, all “people management” counts - being a parent, teaching, troupe leader, coach, camp counselor, etc.
• Clear Background Check, Valid Driver's License, and access to a vehicle

Healthcare:

Healthcare/Dental/Vision premium reimbursement - up to $250/mo

How To Apply:

Please respond by email: View email address on us.edajobs.com.

Please ONLY respond if you have the necessary qualifications. As this position is detail-oriented and dependent on all types of communication and the ability to follow very specific directions, please write “LEAD APPLICATION (TX)” in all caps in the email subject heading. (This may sound silly, but it helps us determine who is reading for detail and truly following directions.)

Deadline: ASAP

Please include the following:

• Email with your name and contact information.
• Answer the following: Why are you interested in this position and why are you interested in management? (3-4 sentences max).
• Resume as an attachment, not pasted, copied, or linked into the body of the email. (.doc, .pdf, etc.)
• An acknowledgement that you understand that the training for the position will happen between the hours of M-F 9-5 for your first two weeks of employment and that that works for you. If it doesn't, but you are still interested, please include the hours you would be available for training.

Job Type: Full-time

Pay: $28.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• No experience needed

Work Location: In person

Job Type: Full-time

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Choose your own hours

Work Location: In person