Clinical Support Pro: RNs, LPNs, MAs & Techs

Schedule Exemption Status: Non-Exempt Schedule Details: Holidays – Every Other Holiday, One Major Summer Holiday, One Major Winter Holiday; Monday through Friday, Sunday through Saturday, Weekends (Saturday and Sunday), Weekends – Every Other Weekend. Scheduled Hours: All hours. Shift: 40 hours per week. Responsibilities Escort patients to examination rooms; take and record vital signs such as blood pressure, temperature, height, weight, etc.; collect and document patient health status, history, and monitor patient progress following standard procedures. Perform EKGs, phlebotomy, and point‑of‑care (POC) tests according to clinic/office standards. Prepare, document, and administer non‑intravenous injections as directed or required by office/clinic scope of practice. Assist in performing routine physical examinations or clinical procedures. Review laboratory results and ensure abnormal results are immediately brought to the attention of physicians and others as appropriate. Provide clear, timely communication to the appropriate licensed clinician regarding observations and changes reported per office/clinic guidelines. Set up and prepare rooms based on patient care requirements. Assist in the setup, maintenance, disassembly, and cleaning of patient equipment. Ensure instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol. Operate the sterilization/cleaning systems as necessary. Assist in moving, lifting, positioning, and transporting patients as directed following policy standards; utilize proper safety techniques and body mechanics in all work‑related activities. Follow procedures for arriving patients and scheduling appointments. Assist with patient admissions, transfers, and discharge procedures. Maintain assigned office and/or clinical supplies; assure accurate inventory of supplies based on approved levels; rotate stock as required; initiate requisitions for re‑supply or special items. Maintain logs, organize patient care charts, and maintain medical records; may enter data or retrieve medical information from the electronic medical record. Process prescriptions and refills as directed per procedure. Perform a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls, and documenting in patient record as required or directed. Collaborate with insurers to verify coverage, eligibility and prior authorizations for procedures, medications, and tests as needed; follow guidelines established by insurers to ensure pre‑authorization, pre‑certification, and clinician referrals are obtained prior to patient visits. Collect co‑payments from patients for visits and maintain records. Standard Staffing Level Responsibilities Comply with established departmental policies, procedures, and objectives. Attend variety of meetings, conferences, seminars as required or directed. Participate in the use of Quality Improvement in daily operations. Comply with all health and safety regulations and requirements. Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. Maintain regular, reliable, and predictable attendance. Perform other similar and related duties as required or directed. All responsibilities are essential job functions. Position Qualifications License / Certification / Education High School Diploma or equivalent. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross; if not available upon hire, must be obtained within 3 months from date of hire. Medical Assistant credential approved by the Massachusetts Department of Health (ARMA, NHA, etc.) must be obtained within 1 year from date of hire/transfer. Unless certification, licensure or registration is required, an equivalent combination of education and experience that provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions Position requires work indoors in a patient care office or clinic environment. Hand dexterity, hearing and vision are necessary to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift up to 50 pounds. Work is of medium demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. Disability Assistance If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible. #J-18808-Ljbffr UMass Memorial Health