Agentic Messaging Product Manager Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager on the Chase Digital team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role, you will own the strategy for how Chase reaches customers across channels. As a core leader, you are responsible for acting as the voice of the customer and developing the frameworks, standards, and roadmap that govern how and when customers engage with Chase Digital Assistant.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of new messages and notification experiences, partnering closely with product teams across the organization to bring them to life. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality messaging experiences that exceed customer expectations.

  Job responsibilities

• Develops a product strategy and vision for omni-channel messaging that delivers value to customers - defining how, when, and where the agentic platform reaches customers across push, SMS, email, in-app, and on-site surfaces
• Manages discovery efforts and market research to uncover customer needs and integrate them into the messaging product roadmap, including channel selection logic, frequency capping, and opt-in/opt-out controls
• Partners across product teams to scope, design, and launch new in-app and on-site messages - serving as the connective tissue between individual teams and the broader messaging platform
• Owns, maintains, and develops a product backlog that enables development to support the overall platform
• Builds the framework and tracks key success metrics such as open rates, conversion, opt-out rates, and downstream customer actions to continuously optimize channel strategy

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrated prior experience delivering platform solutions for optimal customer experience 
  
   

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.