Senior Manager, 511/OMNY Call Center & New Products
Metropolitan Transportation Authority (MTA)
The Metropolitan Transportation Authority (MTA) is looking for a Senior Manager for the 511/OMNY and New Products Call Center. This role involves leading a team to deliver high-quality customer service while overseeing daily operations and managing inquiries related to OMNY transactions. Candidates should have significant experience in customer service within a compliance contact center, excellent managerial skills, and an in-depth understanding of key software including Genesys CCaaS. This is a full-time position located in New York. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)
Vacancy posted 9 hours ago
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