Clinical Team Lead- Health Center at Newbridge

Clinical Team Leader

The Clinical Team Leader at MAHEC works in collaboration with the clinical leadership team and operates as the first line of support for staff, faculty, residents and other ancillary service providers. The Clinical Team Leader assists with maintaining efficient patient flow, quality care, and a positive patient experience within the clinic. Performs the daily duties of the Certified Medical Assistant.

Specific responsibilities include:

• Communicate in an effective, professional manner.
• Maintain effective working relationships with all.
• Provide oversight of daily operations in the Clinic and Laboratory areas.
• Provide backup support for the clinical staff when needed.
• Gives assistance and/or direction to staff to facilitate quality patient flow.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Plan and assist with coordination of unit staff schedules and submit for Clinic Director approval.
• Organize and assign duties and tasks to clinical team members.
• In conjunction with clinical leadership, consult with preceptors and orientees on a regular basis to provide support and determine how orientation should proceed on an individual basis
• Provide clinical/education updates and skill check-offs to entire staff on a regular basis.
• Reinforces system changes in the department to ensure staff understands process and workflow changes.
• Perform Clinical chart audits as needed.
• Assists with daily and monthly quality assurance checks including emergency box check off.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Perform administrative tasks, project management, clinical care, and other duties as assigned by the Practice Administrator

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Clinical Team Leader may perform.

Key competencies include:

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified skills include:

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Electronic health record experience.
• Spanish speaking skills preferred.
• Phlebotomy experience for patients of all ages.

Physical demands include:

• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.)
• Frequent (34 - 66% of Workday)

Supervisory responsibilities are not applicable.

Education and experience requirements include:

• Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT.
• NHA candidates must have completed a one (1) to two (2) year diploma or degree program or have two (2) years of prior clinical experience.
• One (1) year relevant experience as a Certified Medical Assistant in an ambulatory setting.
• Three (3) years of relevant experience as a Certified Medical Assistant in an ambulatory setting is preferred.
• Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT.
• Current CPR Certification.

Schedule requirements include:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Position compensation is:

$26.54/hour, full time + full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.