Automotive Service Advisor

Service Advisor PositionWe are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, responding quickly to customer phone calls, and confirming scheduled appointments.ResponsibilitiesGreet customers promptly and courteously, understanding their vehicle service needs.Write repair orders and communicate service options, costs, and timelines clearly to customers.Coordinate with technicians to provide accurate and timely updates on vehicle status.Maintain accurate records of customer interactions, vehicle repairs, and service history.Follow up with customers to ensure satisfaction and build long-term relationships.Assist in managing service appointments and workload to optimize workflow.Promote additional services and products to enhance customer experience and service department profitability.RequirementsHigh school diploma or equivalent; additional automotive training or certification is a plus.Previous experience in automotive service advising or a customer service role preferred.Excellent verbal and written communication skills.Strong organizational skills with attention to detail.Ability to work in a fast-paced environment and manage multiple priorities.Proficient with computer systems and software related to service departments.A passion for cars and automotive service is highly desirable.BenefitsCompetitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.Opportunities for professional growth and development within Whaling City Ford.Supportive work environment with a focus on teamwork and customer satisfaction.Comprehensive benefits package including health insurance, paid time off, and retirement plans.About the CompanyWhaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth.