Guest Services Representative

Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
• Accurately count and record assigned funds and make exchanges of funds throughout the shift.
• Keep cash drawer balanced and impressed.
• Make exchanges with the vault.
• Verify and document personal identification information for T-31 transactions.
• Complete CTRs, CCTL's, MTLs, and all other required documentation.
• Track and complete Title 31 and Suspicious Activity reports.
• Issue player's cards for guests or update player's accounts with current information, as needed.
• Redeem points from accounts for patrons for cash or prizes.
• Assure that guests have a favorable gaming experience.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Responsibilities

• ADDITIONAL REQUIREMENTS
• Ability to push and pull up to 25 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

Qualifications

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• A high school diploma or GED equivalent is preferred.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.


Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

About the Team

The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:

• Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
• Creating and updating recurring product performance models and reports
• Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
• Assisting with ad hoc analyses