Housing Services Coordinator

Housing Services Coordinator

The Housing Services Coordinator is responsible for reviewing, approving, and supporting requests for housing-related services for Community Supports services offered by the health plan. This role ensures that housing related services are appropriate, align with program criteria, and support members stability and health outcomes. The position works closely with departmental clinical teams, care management teams, external housing providers, counties and community-based organizations to support access to safe, sustainable housing services and supports for members.

Responsibilities

• Reviews and processes referrals for housing-related services (e.g. Housing Transition Navigation Services, Housing Deposits, Housing Tenancy and Sustaining Services, Transitional Rent, etc.) in accordance with DHCS guidance and plan policies.
• Evaluates documentation (e.g. housing plans, household goods, tenancy barriers, etc.) for completeness, eligibility, and compliance.
• Makes and ensures timely authorizations or determinations on service requests within plan policies.
• Collaborate with clinical and non-clinical staff to educate, support, and assist with members with housing related needs.
• Serves as point of contact for members, care managers, and providers requesting housing service processes and benefit requirements.
• Supports providers and case managers with technical assistance on service documentation, billing and/or reporting.
• Maintains accurate documentation in case management and authorization systems.
• Monitors service utilization, identify trend and flag issues or gaps in service access.
• Collaborates with internal departments (e.g. Utilization Management, Case Management, Compliance, Provider Relations, etc.) to ensure consistency and quality of housing-related services.
• Participates in audits, quality improvement initiatives, and reporting for housing-related services.
• Other duties as assigned.

Qualifications

Education and Experience

Bachelor's degree in Social Work, Public Health, Human Service or related field preferred with 1-2 years of experience. In lieu of degree, 2-4 years of experience in one or more of the following: Housing navigation or supportive housing programs, case management or care coordination, utilization management or service authorization experience in a health plan setting, community-based behavioral health or social services.

Special Skills, Licenses and Certifications

Familiarity with housing systems, landlord engagement, and/or homeless programs. Knowledge of Medicaid and/or Medicare benefits, CalAIM, California's Continuum of Care (CoC) system, Coordinated Entry, Homeless Management Information System (HMIS) and/or social determinants of health programs strongly preferred. Experience working with populations experiencing homelessness, behavioral health needs or complex social conditions.

Performance Based Competencies

Strong analytical skills and attention to detail for reviewing documentation and determining eligibility. Excellent communication and collaboration skills, both written and verbal. Ability to navigate electronic health records, care management and authorization systems.

Work Environment And Physical Demands

Daily use of telephone and computer for most of the day. Cubicle workstation. Ability to use a keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 10lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$37.22 - $46.53

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.