National Account Sales Coordinator

Job Description

Job Description

The National Accounts Sales Coordinator provides administrative and customer service support to our National Accounts customers, Batteries Plus stores, the Commercial Sales team, and internal departments. This role ensures a smooth and efficient experience for all Commercial Sales stakeholders through order processing, issue resolution, and sales program administration.

Essential Duties and Responsibilities  

Customer Support 

• Serve as the primary point of contact for store-level National Account Sales inquiries.

• Respond to customer questions related to orders, invoices, returns, and credits.

• Coordinate customer communications across inbound and outbound channels to ensure quick responses, effective problem resolution, and superior service quality.

• Collaborate cross-functionally with internal departments to address and resolve issues impacting the Commercial Sales process.

Order Management 

• Enter and process orders, quotes, returns, credits, and third-party invoices accurately and promptly.

• Monitor and track the status of inbound and outbound shipments, sharing updates with customers and stores as necessary.

• Monitor daily key performance indicators (KPIs) and follow up with stores to resolve order, invoice, shipping, and delivery issues.

• Identify and correct inefficiencies in the order process through communication with stores and customers.

• Partner with Accounting to resolve invoice discrepancies and payment issues.

Sales Program Support 

• Prepare and update customer agreements, preferred vendor agreements, and order forms in applicable systems.

• Maintain and update contract pricing within the EC Admin application, including part additions or removals.

• Prepare monthly sales reports for customers and the Commercial Sales team.

• Provide support to the Sales team on cross-referencing products and customer inquiries.

• Complete assigned projects within specified timeframes.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience 

• High school diploma or equivalent required; Associate’s degree in Business or related field preferred.

• 1-3 years of experience in order management, sales support, or customer service 

• Previous experience with retail or commercial sales environments, Product Support Center, or Order Management preferred.

• Strong problem-solving and decision-making skills with sound judgment in resolving issues.

• Proficiency in point of sales systems, order management systems, Salesforce, Google, and Microsoft platforms; ability to learn and adapt to new technology platforms.

• Highly organized with strong attention to detail and the ability to manage multiple priorities with urgency.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows.  Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.

• Requires close vision and extended use of a computer.

• Regular use of standard office equipment (computer, copier, phone, etc.).

• This role operates in a standard office environment.

EEOC Statement 

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.