Program Coordinator I

Responsibilities Support the administration and strategic development of program operations through database maintenance, CRM support, and data security management Build and maintain Salesforce components, including emails, dashboards, reports, event landing pages, and forms Respond to and complete Salesforce work requests Help ensure data integrity, support system enhancements, and provide reporting and analytics that contribute to program goals and team success Serve as the Salesforce representative, overseeing assigned constituents Act as the liaison between end-users and technical support groups to facilitate constituent needs Complete all work requests timely Work with Mays Marketing to provide Salesforce communications support Handle activities related to the security of data maintained in the Salesforce CRM Database Requirements Bachelor’s degree or equivalent combination of education and experience 2 years of administrative, program, customer service, database, or related experience Knowledge or experience in information systems Previous CRM experience Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL Ability to function in a deadline-driven environment with multiple projects simultaneously Knowledge of Texas A&M University systems and regulations Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership Proficiency in Microsoft Excel, Word, and Outlook #J-18808-Ljbffr