Wire Transfer Specialist

Wire Transfer Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department under general supervision. Utilizes an automated wire transfer system to ensure all wires are processed in an accurate, timely, and compliant fashion. Process the wire transfer instructions through the Wire Transfer and SWIFT systems. Processing and repairing of online customer-initiated wires. Answers inquiries, resolves wire-related issues, and performs other support duties in order to facilitate client servicing and production goals.

Responsibilities:

• Guarantee assigned wire transactions from all channels, foreign currency payments, customer service, wire investigation/research, and reconciliations are done in a complete and timely manner and are in line with all policies and procedures, established service levels, as well as within audit and compliance requirements
• Ensure all outgoing wires have appropriate approval prior to transmitting funds
• Monitor incoming wire queues to ensure assigned transactions are posted in a timely and accurate manner
• Provide elite customer service regarding wire transfers
• Monitor and review "OFAC" hits and ensure compliance with Financial Crimes business unit requirements
• Investigate and resolve discrepancies or errors, communicate findings to management, and recommend solutions for process improvements
• Conduct quarterly testing on current processes and procedures, as well as design and document UAT processes for on-going Payment Operations improvements
• Support opening and closing procedures
• Collaborate with IT and other departments to ensure that payment systems and processes are fully integrated and compliant with industry standards.
• Assist with Payment Operations reporting
• Performs support tasks that occur during branch, department, and client inquiries. Serves as an initial point of contact for wire-related requests or issues received via phone or email
• Other duties as assigned by Team Manager/Team Lead

What Do You Need?

• 2+ years of wire transfer experience within a Bank/Credit Union
• Ability to multi-task with
• Ability to build strong relationships

Technology Skills:

• Proficient in Microsoft Office Suite
• Previous experience using PayPlus software preferred

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.