Assistant Manager

Job Summary The Assistant Manager is responsible for being the master craftsman of all beverage and food items offered by PJ’s Coffee. They are responsible for developing a positive environment for both customers and fellow staff members, all while providing consistently fast, efficient, and friendly service to all. The assistant manager is responsible for the reputation and integrity of the PJ’s brand and of the specific store in which they are employed. The assistant manager must exude impeccable customer service qualities, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to the core values and principles of PJ’s Coffee. More importantly, a person in this role must be dedicated to the success of their growth within the company and enter the company with the intent to grow and move into larger roles. Responsibilities Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Ensure that all team members are consistently preparing and serving food & beverages according to the brand standards and par level standards. Ensure that all team members are consistently fulfilling orders in a timely manner and monitor service times for all orders. Ensure that all team members maintain a positive, fun work environment. Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards. Ensure all labor and scheduling requirements/goals are met, including filling in when needed to ensure guest service standards and efficient operations. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs including proper breakdown & cleaning of Auto Fry and Granita machines. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management. Develop and train staff new staff members. Report any employee conduct or company violations directly to management. Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the store, employees, and guests. Provide advice and suggestions to management as needed. Compensation: $10.00 - $12.00 per hour PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting, and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing. PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold Brew™ Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs. Some Perks of Joining PJ's Include: Flexible Schedules Enjoyable Work Environment with Supportive Management Employee Incentives Growth Potential Working at PJ's makes you appreciate the existence of local, community based coffee shops. Most of the customers have been going there for years and their children follow suit. Customers feel comfortable and often end up spending a few hours or more daily at the cafe. Coworkers are trustworthy and hardworking and are all fully capable of handling a large volume of customers on their own. The manager goes out of his way to make sure his employees are well educated about their job so as to better appreciate it. #J-18808-Ljbffr