Customer Account Specialist, Gov't & Military Division

Customer Account Specialist, Gov't & Military Division

Seal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components. Our unique marketing and technical sales approach are the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer requirements.

In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.

Performs a wide variety of duties related to the administration of military customer accounts and government contracts according to established policies and procedures in order to ensure smooth flow of daily transactions. Upon completion of the probationary period, you have the option to join our 9/80 work schedule which gives our Team Members every other Friday off. This role reports to our Hauppauge, NY office.

Duties & Responsibilities:

• Manages assigned accounts by serving as the main point of contact to help customers by, answering customer inquiries via phone or email, resolving any customer issues, and processing of customer estimates & orders.
• Performs Contract review on all customer orders for accuracy
• Manage customer account information, including updating billing information, shipping instructions and any other necessary information
• Manages the setup of new accounts including export compliance screening and end user information
• Utilizes INFOR Syteline ERP system for customer orders and estimate processing
• Answers incoming phone calls in call loop
• Maintaining open order report and work to hit monthly numbers
• Coordinating all inquiries between Finance, Supply Chain, Warehouse and Quality Department
• Perform other related duties as assigned

Requirements

Knowledge & Skills Required:

• Strong attention to detail and organizational skills
• Strong communication, interpersonal and customer service skills
• Team player
• Ability to multitask & prioritize efficiently
• Sense of urgency
• Experience with ERP system

Experience & Education Required:

Minimum of 1 year business to business customer service; HS Diploma or equivalent, College is a plus but not required; Aviation background a plus but not required

Physical Demands:

Ability to sit and work at a computer most of the day in an office environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time