Patient Account Representative

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: Job Description Summary: Hybrid, Must live within a commutable distace to our Miami Beach Hospital Work from home after 4-6 weeks training. Patient Account Representative or Billing Customer Service with experience managing patient inquiries, processing account updates, and ensuring timely and accurate documentation. Skilled in explaining account details, establishing payment arrangements, and providing excellent customer service while adhering to HIPAA, COBRA, EMTALA, and compliance standards. Strong communicator (English/Spanish) with the ability to handle high call volumes, resolve patient issues promptly, and collaborate effectively with patients, staff, and leadership. Position Responsibilities: Works correspondence in HPF timely. Documents patient accounting system appropriately and within timeframe of three business days. Informs patient of any patient self-pay balances owed to the facility during routine handling of patient request for information via telephone or in person. Establishes payment arrangements according per policy guidelines. Advises collection manager/lead of any unsatisfied patient issues. Verifies information following HIPPA guidelines when handling calls and walk-in patients before release of information with every call and walk-in patient. Reviews each account when handling calls, relays accurate information to the patient, explains account information from patient file and requests any information needed at time of the call. Maintains a working knowledge of collection guidelines, HIPPA, Cobra and EMTALA guidelines. Attends all corporate compliance programs and seminars/educational programs that maintain an awareness of laws and regulations affecting the department. Maintains courteous and cooperative working relationships with all levels of management, employees, physicians, patients and guarantors and the general public. Monitors volume of calls holding and attempts to answer all calls in a timely and courteous manner. Processes request for bills and insurance updates, credit card payments within 48 hours. Mails receipt to the patient. Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor. Possesses ability to communicate in English or Spanish. Is willing to adjust schedule to department and patient needs. Retrieves customer service voice mail messages daily and returns calls within one business day. Researches all accounts assigned by the lead/manager/director in a timely manner. Qualifications Education High School Graduate or GED or equivalent work experience. Experience One year experience in healthcare Patient Accounts Services or Customer Service on the phone is desired. One year experience in computer usage. Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more! Degree Requirements: Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core. #J-18808-Ljbffr