Program Manager | HUD | Administrative Services

Job Description:

Position Summary:

The Program Manager’s primary responsibility will be to oversee the overall management and coordination of Administrative Service contracts and shall act as the government customer’s central point of contact. The Program Manager will supervise all NE employees who are employed on assigned contracts. The Program Manager will be responsible for contract compliance as well as all federal and multi-state regulations including AbilityOne requirements. Excellent customer satisfaction must be attained, which could require regular visitation to multi-state locations for interaction with NE employees and government customers. PM will coordinate with Contracts Administrator, People and Culture Representatives, and other staff ensuring successful execution of assigned contracts. PM will assist the People and Culture representatives with the recruiting, selection, and hiring of contract employees.

The Program Manager will also assist Nobis Enterprises Management Team with the procurement, pricing, development of contracts, recruiting individuals with disabilities, conducting research, soliciting potential customers, assisting with data/proposals, and analyzing all requests for proposal for compatibility for persons with disabilities.

Essential Job Functions and Responsibilities:

• Under the direction of the Sr. Manager of Nobis Enterprises, the Program Manager is responsible for successful performance of all Administrative Services contracts by monitoring budget/expenses for assigned contracts, ensuring excellent quality performance, providing outstanding customer service, and assuring achievement of any other performance measurement goals established by the Sr. Director, Business Operations.
• Monitors all contract labor hours and costs to ensure cost effectiveness.
• Assists with recruiting individuals for assigned contracts in accordance with AbilityOne guidelines.
• Directly supervises Nobis Enterprises’ Administrative Services employees and ensures that all sites are fully staffed at all times.
• Maintains proper employee ratios, documentation of disability, and assists the People & Culture Department for recruitment of new and/or replacement staff.
• Under the guidance of the People & Culture Department handles all disciplinary actions for NE administrative services contract employees.
• Conducts performance evaluations for administrative services contract employees. Establishes performance measurement goals under the direction and guidance of the Sr. Manager of Nobis Enterprises
• Ensures compliance of regulations and accreditations including AbilityOne, DOL, CARF, SourceAmerica, OSHA, and others as necessary. Assists the Sr. Manager of Nobis Enterprises and the People & Culture department with all audits involving such agencies.
• Provides outstanding customer service to all sites to ensure top quality service; trouble-shoots and problem-solves contract concerns when/where needed. Respond to emergencies when they arise. Maintain at least weekly contact (email, phone, etc.) with all employees; and regular contact with government management staff.
• Performs on-site visitation to contract sites on an as needed basis to maintain good working relationships with personnel and contract staff to promote quality and efficiency. May require travel to cover contract sites nationwide, with expected travel being approximately 10% but could vary as needs arise.
• Coordinate and/or conducts quarterly employee meetings with multi-state locations in order to develop inclusion with all team members located across the country. Virtual meetings may be held via video or phone conferencing. Otherwise, actual meetings may be incorporated with site visit.

• Conducts frequent training sessions with all employees to include contract compliance, AbilityOne, safety, P & C required sessions, job training, employee orientation, etc. Virtual meetings may be held via telephone conferencing, video conferencing or other such media.
• Works with P & C Department to assist AbilityOne employees with employee concerns, work behaviors, performance issues, etc.
• In consultation with the P&C Department and/or the Programs Department, provides input for case notes as needed for AbilityOne personnel.
• Ensures compliance with AbilityOne requirements, direct-labor ratios, and ensures that appropriate disability documentation has been secured.
• Serves as a goodwill ambassador to all government agencies and stays aware of new contract opportunities sharing with the Sr. Manager of Nobis Enterprises as possibilities are identified.
• Attends various meetings internally/externally as required.
• Prepares reports as required by Sr. Manager of Nobis Enterprises Operations and government contracts.