Training Program Coordinator

Job Description About our team We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Operations Support, Human Resources, Training, and Environmental Health and Safety. As part of this team, you’ll work alongside a group of professionals that are committed to excellence and innovation. About the role The Training Program Manager (TPM) is responsible for designing, developing, and improving high-quality learning experiences that drive measurable performance outcomes. This role combines instructional design, learning science, and program management to create engaging, scalable solutions aligned to business needs. The TPM partners with subject matter experts and global stakeholders to translate operational priorities into effective learning solutions across multiple modalities, while also owning delivery across internal teams and external LXD suppliers to ensure consistent, high-quality output at scale. What you’ll do In this role, you will lead day-to-day administration of the organization’s Learning Management System (LMS) and ensure the platform runs smoothly, stays compliant with licensing limits, and delivers strong user experience. This includes monitoring license utilization and maintaining alignment with our allocated user-license count, identifying usage trends, and escalating requests for additional licenses during the annual planning cycle when data supports the need. You will create new users, adjust user statuses as needed, troubleshoot and resolve user issues, establish clear pathways for learners to submit feedback, and partner with the LMS vendor to address recurring problems and implement solutions that improve usability. You will also ensure new and revised learning content is uploaded, published, and assigned to the right roles within required timelines and provide accurate completion and compliance reporting to stakeholders on a recurring or as-needed basis. In addition, you will work closely with the Training Program Manager to perform a secondary quality review and confirm that branding, formatting, and visual identity standards are consistently applied throughout the LMS. You will also oversee management of the shared Training team inbox, ensuring timely triage, response, and routing of requests, while identifying trends and opportunities to improve processes, communication, and service delivery. Finally, you may support general Training Team administrative tasks, including but not limited to: Instructor-Led Training logistics, running LMS reports & manipulating data for business reviews. What you need to apply We’re seeking someone with 3+ years of experience in training program coordination, ideally with exposure to physical security or datacenter environments or corporate training and development. A proven track record of success in this capacity is essential. Strong organizational skills and the ability to manage multiple priorities across diverse geographies are essential. You should have experience working with Learning Management Systems (LMS) and digital training platforms, along with excellent communication and stakeholder management skills. You should bring exceptional organizational and time management skills, with the ability to manage multiple priorities and projects simultaneously. Proficiency in Microsoft Office Suite—including Outlook, PowerPoint, Excel, Word, OneNote, and SharePoint—is critical for supporting top-notch administrative support. Attention to detail and a proactive, solution-oriented mindset are key to thriving in this role. You’ll need to excel at prioritizing tasks effectively and anticipate the needs of the leadership team to stay ahead of the curve. You will need the ability to influence without authority, effective communication and presentation skills, and a proactive, adaptable mindset in a fast-paced, matrixed environment. We’re looking for a self-starter who can identify and address the administrative needs of the team without constant direction. This position may involve travel on occasion (5-10% of the time), so a passion for travel (and a valid passport) and the flexibility to accommodate domestic and international trips are a must. It may also require you to work nights and weekends on occasion to support high-priority events in a 24/7 security environment, so you’ll need to be comfortable flexing your schedule when needed. All applicants to this role must have reliable means of communication, reliable means of transportation (public or private) to get to/from work, the legal right to work in the country where the position is located, and the ability to speak, read and write in English proficiently. What you’ll get We believe great work deserves great rewards—and we’re committed to staying competitive. . We’ve got you covered with medical, dental, and vision insurance, along with life insurance, parental leave, and paid time off. The extra stuff This position requires—with or without reasonable accommodation—the physical and mental ability to perform all essential job functions effectively. This includes maintaining composure under pressure while interacting with clients, authorities, executives, and staff; working independently without direct supervision; and managing multiple tasks simultaneously. The role involves regular use of a computer and keyboard, frequent lifting or moving of items up to 10 pounds, and occasional lifting of up to 25 pounds. Visual acuity for both near and far distances, as well as the ability to adjust focus, is required. The position may involve handling sensitive or confidential information and requires flexibility in scheduling to meet operational demands.