Care Coordinator

The Care Coordinator provides comprehensive support to clients living with or at risk for Hepatitis C, ensuring access to care, treatment, and community resources efforts for the Hepatitis C (HCV) Elimination Initiative Pilot Program. The role collaborates with healthcare providers, including addictions recovery specialists, behavioral health clinicians, peer support staff, community partners, and others. The Care Coordinator facilitates care coordination, guides patients through treatment, manages appointments, addresses urgent needs, and follows up to enhance adherence and health outcomes. In addition, you will: Oversee and coordinate client care, ensuring treatment plans are followed and updated as needed. Monitor client progress and communicate with healthcare providers to support effective care. Assist with client enrollment, required paperwork, and initial service coordination. Serve as a liaison between clients, families, and healthcare teams to ensure clear, consistent information and alignment, reducing errors and improving outcomes. Connect clients with appropriate services, specialists, and community resources. Assist with appointment scheduling, insurance navigation, access to supportive programs, and barriers to care. Participate actively in treatment team meetings, huddles, provider consultations, care coordination activities, and case discussions. Provide direct crisis intervention and support as needed. Document all client contact and care coordination efforts accurately and timely in the EHR and other tracking systems. Maintain knowledge of community resources, Managed Care Organization (MCO) expectations, and grant benchmarks to support service delivery and quality outcomes. Other duties as assigned. Requirements Education High school diploma or equivalency required. Associate or bachelors degree in public health, social services, communications, or a related field preferred. Experience 1-2 years experience in patient navigation and/or care coordination is preferred Knowledge/Skills Knowledge of HCV and understanding of disproportionately impacted/high risk population preferred Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Licenses/Certifications Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required. Competitive benefits package for full-time employees working 30+ hours a week: Health insurance (up to 79% employer paid)Dental insuranceVision insurance401(k)with profit sharing and employer matchPaid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)10 paid holidays80 hours sick time2 wellness daysStaff development and trainingPublic Service Loan Forgiveness(PSLF) eligibility for federal student loansEmployer paid CEU's through ReliasPerkSpot- employee discount programEmployee assistance programAdvancement opportunities About the Organization Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores. #J-18808-Ljbffr Hillcrest Family Services in