Full Time Automotive Service Advisor

10 Bay busy automotive repair shop is seeking a dynamic service advisor! Job responsibilities as follows Customer Service Answer phones, document customers concern, and schedule customer appointments Communicate findings to customer, informing them of any work required and the benefits of the work Maintain contact with the customer to keep informed on vehicle status Complete invoices for all customers and process payments for repairs completed Open and close the shop and front office. Maintain cleanliness in the office Repair Order Management Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed Assist technicians with any estimates for customer work to be performed Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised Parts/Warranty/Insurance Management Track and return unused parts and warranty parts Manage insurance claims Requirements At least one year’s service advisor experience in a multi-bay independent shop Teamwork oriented Mindset for continuous improvement and problem solving Preferred Familiarity with shop management software such as Tekmetric Familiarity with multiple car models and makes Benefits 401K Bonus and profit sharing through Employee Ownership Paid holiday and vacation Company sponsored health insurance Mon To Fri schedule 7 paid Holidays Company Overview Automotive Experts & Tire Center of Maple Valley is now employee owned! We are a full-service preventive maintenance and auto repair center in the Maple Valley area, specializing in 4x4 Services, AC Repair, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, and Engine Maintenance since 2009. Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. #J-18808-Ljbffr Workstream