SEMAP Analyst

SUMMARY The Semap Analyst is responsible for planning, implementing, and overseeing special projects and initiatives that align with the goals of the Rental Assistance Department, which involves monitoring and oversight of SEMAP quality control metrics. Additionally, this position will be responsible for monthly oversight of Housing Choice Voucher (HCV) reporting, monitoring SEMAP indicators, quality control, and training and professional development of Housing Specialists. This role will assist with PIC review, reporting, and remediation, as well as creating monthly program reports to include departmental KPIs and waterfalls, as well as all other duties as assigned pertaining to the overall HCV program compliance monitoring. EDUCATIONAL REQUIREMENTS Two (2) years of college coursework required. Bachelor's degree preferred. Three (3) years of experience in public housing, Housing Choice Voucher Program, case management, apartment management, or an equivalent combination of college coursework and higher education (one (1) year of relevant experience is equivalent to one (1) year of relevant higher education and vice versa). Housing Choice Voucher Specialist and Housing Choice Voucher Rent Calculation Certifications required within first year of employment EXPERIENCE REQUIREMENTS Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and program management software. Ability to work independently and as part of a team. Ability to review, analyze, and organize data in various electronic formats. Ability to meet deadlines and projected timelines OTHER REQUIREMENTS Must have or be able to acquire a valid state driver's license Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider §Must be insurable under the agency's insurance policy KNOWLEDGE Knowledge of Detroit Housing Commission and operation, policies and objectives. Knowledge of applicable sections of federal, state, and local laws and codes. Knowledge of technical aspects of the field of specialty. Skilled in effectively communicating both orally and in writing. Skilled in dealing tactfully and effectively with employees, representatives of other governmental bodies, and the public. Skilled in researching data and preparing reports. Skilled in presenting ideas and concepts persuasively. Ability to make prompt and accurate decisions. Ability to work independently, meet schedules and timelines with little direction. Ability to establish and maintain effective working relationships with others. Ability to work confidentially with discretion. The ability to interpret, apply, and explain laws, codes, regulations, policies, and procedures. Ability to analyze situations accurately and adopt an effective course of action Knowledge of HUD programs, requirements, and policies/procedures preferred Knowledge of DOL programs, requirements, and policies /procedures Knowledge of organization's structure, policies, and procedures Knowledge of social service delivery systems Knowledge of community service and self-sufficiency programs Knowledge of basic office practices, procedures, and equipment Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system Knowledge of the principles and practices of social work, case management, home ownership, career counseling and service delivery REQUIRED ABILITIES Attentive to details Communicate well verbally and in writing Innovative Identify problems Self-Starter Manage pressure Motivate Multitask Organize Problem solves Handle fast paced & evolving environment Act independently Analyze situations Empathize REQUIRED SKILLS Analyze and interpret needs and coordinate necessary services accordingly Analyze situations, review available actions, and determine the best course of action Communicate effectively orally or in writing Communicate with clients and agencies to obtain and provide information Interact effectively in a complex, dynamic environment Interact with public and private agencies and residents to accomplish organizational goals Manage multiple priorities and demands within established requirements Operate a computer to perform various work-related tasks Operate standard office equipment Plan, organize, complete assigned work and special projects in order to meet organizational goals Prepare and present ideas and information in formal and informal settings Provide high level, quality customer service both internally and externally Provide information and feedback in a courteous, diplomatic manner Read and understand department specific documentation, and policies and procedures Understand and apply HUD organizational rules, instructions, policies and procedures appropriately Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards Be an effective team member SUPERVISORY RESPONSIBILITIES This employee will have no direct supervisory responsibilities but will oversee projects and functions to ensure compliance and quality control, including monitoring production and enforcing tasks on behalf of the supervisor. REPORTS TO Director of Rental Assistance ESSENTIAL JOB FUNCTIONS Collect data from a variety of sources related to SEMAP performance by the Housing Choice Voucher Program employees. Initiate routine activities with staff under the supervisor's guidance to achieve performance metrics and departmental objectives. Refer complex problems or situations not covered by instructions to the supervisor for resolution. Review department staff's work for accuracy, completion, and compliance with policies and procedures. Analyze SEMAP reports and data monthly and publish a monthly performance report. Extract information from HUD secure systems. Collect and organize evidence of SEMAP performance for each SEMAP performance indicator. Meet with the departmental supervisors to review trends in performance. Assist in the development and implementation of assigned special programs by establishing procedures and developing supporting documentation. Assist with the preparation of the annual SEMAP submission. Maintain monthly SEMAP exhibits. Quality Control employees analyze performance and trends to ensure program compliance. Assist with HUD, Independent Auditor, and Internal Auditor on SEMAP/Audit issues. Conduct audits (Random and Scheduled) of all SEMAP compliance areas. Assist in the preparation of the HCVP Monthly Report. Conducts the training and monitoring of Housing Specialists in the areas of calculation of rent. and continued training for all HCV applicable roles and responsibilities per department needs. Investigate to determine that families selected for eligibility or denied eligibility were handled in compliance with procedure. Contribute to team effort by accomplishing related results as needed. Investigate Fraud review and recovery. Review of reasonable accommodation requests Investigate and review department hearing requests. Acts as a liaison between other departments, outside agencies, and HCV program participants. Ensure continued compliance with all updated program policies and procedures to make sure the department meets all applicable HUD deliverables for the HCV Program SUPPLEMENTAL FUNCTIONS Creative thinker. Problem-solver Detail-oriented with a passion for community engagement. Performs relatively complex work requiring a deep understanding of HUD rules and requirements relative to Voucher program eligibility, income, rent, and contract procedures. All other duties as assigned PHYSICAL ACTIVITIES AND DEMANDS Sitting Standing Walking Lifting up to 20lbs or more Carrying Pushing Pulling Ascending/descending stairs Reaching Bending Kneeling Crouching WORK ENVIRONMENT Outdoor environments Indoor environments Work in hot, cold, wet surroundings Confined workspaces High, precarious places Exposed to continual, multiple distractions Outdoor environments EQUIPMENT Phones Computer/laptop Copiers/printers Scanners Monitors Communication systems Projectors SOFTWARE Customer relationship management software Database software Internet software Spreadsheet software Word processing software Social services software for case management Programming software Payroll/human resources DISCLAIMER This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time. MARIJUANA Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency DHC's employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with DHC. Any applicant for employment who advises DHC that s/he uses any form of marijuana will be ineligible for employment with DHC. DHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance. EOE STATEMENT The Detroit Housing Commission is an Equal Opportunity Employer. No personnel decisions concerning any term or condition of employment shall be unlawfully based upon an individual's race, color, religion, sex (including sexual orientation and gender identity or expression), pregnancy (including childbirth or a medical condition related to pregnancy or childbirth), national origin, age, marital status, weight, height, disability, genetic information including family medical history, military service, or misdemeanor arrest record. Additionally, DHC shall not engage in discriminatory compensation decisions or practices.