Global Operations Agent

Job Description

Job Description

Position: Global Operations Agent

Location: Houston, TX

Reports to: Branch Manager

Employment Shift: Full Time, Tuesday-Saturday, On-call rotation required, non- exempt under the Fair Labor Standards Act

Travel: Limited travel required.

Responsibilities, not limited to:

• Prioritizing, scheduling, and routing domestic and international (import and export) shipments for ground, air and ocean modes of transport.

• Quoting domestic and international ground, air and ocean shipments

• Maintaining accurate status updates for shipments.

• Ensuring regulatory and country level compliance.

• Responding to inquiries from customers, Branch offices and overseas agents in a timely fashion.

• Interacting with customers and their key personnel as needed.

• Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.

• Handling and quickly resolve any issues with customers, Team branches, and agents.

• Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.

Skills and Qualifications, not limited to:

• Minimum 2+ years of experience in domestic or international ground, air and ocean freight forwarding operations.

• Import and export operations experience a plus.

• Excellent communication skills.

• Excellent customer service skills with a strong sense of urgency.

• Creative problem solving skills.

• Working knowledge of ground, ocean and air freight movement including pricing, documentation and shipment management.

• Working knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, export, maritime).