Service Technician (Job ID 3020820)

Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. Key Responsibilities Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Qualifications Service experience. Technical aptitude. Strong verbal communication. Customer focused and customer driven mindset. Thrive in the face of uncertainty. Valid driver's license. High School degree or the equivalent. Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line. Excellent communication skills. Able to read building electrical and sprinkler plans as required for clearing equipment trouble. Physical ability to stand, stoop, lift, climb, and crawl. Benefits & Compensation The pay range for this role is $18.00 - $33.43 an hour and is based on experience and qualifications. Full benefits on the 1st of the month after 31 days of employment. Medical, Dental, Vision, 401(k) with employer matching. Paid vacation time. Tuition reimbursement, employee referral bonuses. Culture of coaching, development and career growth opportunities. Access to healthcare benefits, 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off. Employees accrue up to 120 hours in their first year. Accrual rate increases after the first year. 6 paid holidays. Legal and Diversity Statements Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr ADT Security Services