Associate Desktop Support Technician

Job Description

Job Description

Associate Desktop Support Technician

Location: Tampa, Florida (In Person)
Organization: Tampa Family Health Centers (TFHC)

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care.

Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community.

We are seeking a Desktop Support Technician I to provide technical support across our health centers. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring systems run efficiently in a fast-paced healthcare environment.

• Install, configure, and maintain desktops, laptops, phones, and printers

• Troubleshoot hardware, software, and network issues

• Support IT connectivity for medical devices

• Manage user accounts, passwords, and system access

• Respond to help desk tickets and provide timely follow-up

• Coordinate with vendors for technical support

• Travel to local sites for equipment setup and support

• Ensure compliance with HIPAA and TFHC policies

• Associate degree in IT or related field, or equivalent experience

• Minimum 2 years of desktop support experience

• Valid driver’s license and reliable transportation

• Certifications (CompTIA, Microsoft) preferred

• Strong troubleshooting and problem-solving skills

• Experience with Windows and Mac systems

• Ability to communicate technical information clearly

• Strong organization and multitasking ability

• Customer-focused and team-oriented

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth:

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance offerings

• Generous PTO and 7 paid company holidays

• 401(k) program with employer contribution after one year

• Competitive compensation with leadership growth opportunities

• Pet insurance

• Employee Assistance Program (EAP)

• Employee discount programs

• Many additional benefit offerings

Join a mission-driven team where your work directly supports patient care and community health.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.