Guest Service Representative Joy Creator

Job Description

Job Description

Benefits:

• Training & development
• Flexible schedule
• Opportunity for advancement
• Bonus based on performance

Part-Time openings are available!

Store Hours: M-Sat 10am-7pm; Sun: 10:00am-4:00pm
Location: 303 North Central Avenue, Hartsdale, NY 10530

Sweet Perks:
• Joyful Working Environment
• Sense of Family Culture
• Flexible Schedule

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.  

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC reward program to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Experience in a bakery, restaurant, catering, or retail setting.

Core Values and Competencies:

Servant’s Heart:

• Puts the needs of the guest and team first.
• Demonstrates reliability, trustworthiness, and responsiveness.
• Acts with humility and empathy.

Spirit of a Champion:

• Takes initiative and ownership of responsibilities.
• Shows drive and passion for delivering excellence.
• Maintains a strong sense of urgency and upholds brand standards.

Genuine Connections:

• Engages warmly and authentically with guests and team members.
• Communicates openly, clearly, and respectfully.
• Builds positive, productive relationships.

Education, Certifications, and Work Experience Requirements:

• Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
• No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.

Work Availability:

• Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Join our team and help us spread joy one delicious bite at a time!

Apply now. Joy is the job.