Data Center Technician L2

Job OverviewThe Data Center Technician II is responsible for the installation, maintenance, troubleshooting, and support of data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as an escalation point for Level I technicians and performs complex technical tasks while ensuring high availability, operational excellence, and adherence to data center standards and safety procedures.Shift Schedule: Sunday–Wednesday or Wednesday–Saturday, with 10-hour AM shifts.Key ResponsibilitiesData Center OperationsInstall, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.Execute planned maintenance activities and support infrastructure upgrades.Monitor data center health and environmental systems, including power, cooling, and rack space utilization.Support system deployments and migrations while minimizing operational impact.Incident and Problem ResolutionTroubleshoot hardware, connectivity, and infrastructure issues independently.Respond to incidents within established service level agreements (SLAs).Escalate unresolved issues to engineering teams and vendors as required.Perform root cause analysis and document findings for recurring issues.Cabling and Infrastructure ManagementInstall and maintain copper and fiber optic cabling.Ensure proper cable management, labeling, and documentation standards.Verify network and power connectivity for new and existing deployments.Maintain rack layouts, equipment inventories, and asset tracking systems.Documentation and Process ComplianceCreate and update operational procedures, work instructions, and deployment documentation.Accurately document maintenance activities, incidents, and change records.Follow change management, security, and safety procedures.Maintain compliance with audit and regulatory requirements.Team CollaborationProvide technical guidance and mentoring to Level I technicians.Collaborate with network, systems, engineering, and facilities teams.Participate in project planning and implementation efforts.Support after-hours maintenance and on-call activities as required.Required QualificationsAssociate degree in Information Technology, Computer Science, Engineering, or equivalent experience.2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.Experience with server hardware, storage systems, and networking equipment.Knowledge of data center best practices, rack layouts, and cable management.Experience replacing hardware components and performing diagnostics.Ability to read technical documentation and follow detailed procedures.Strong troubleshooting and problem-solving skills.Preferred QualificationsExperience supporting enterprise-scale or hyperscale data centers.Familiarity with Dell, HPE, Cisco, Arista, Nvidia, Supermicro, or similar platforms.Experience with GPU-based infrastructure and high-performance computing environments.Knowledge of Linux and Windows server environments.Understanding of DCIM tools, asset management systems, and ticketing platforms.CompTIA Server+, Network+, A+, or equivalent certifications.Technical SkillsServer deployment and maintenanceHardware diagnostics and repairFiber and copper cablingNetwork connectivity troubleshootingAsset and inventory managementData center power and cooling awarenessChange management processesBasic Linux and Windows administrationPhysical RequirementsAbility to lift and move equipment up to 50 pounds.Ability to work in raised-floor and rack environments.Ability to stand, walk, bend, climb ladders, and work in confined spaces for extended periods.Ability to work flexible schedules, including weekends and after-hours maintenance windows when required.CompensationEstimated Pay Range: $25.60 - $32.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.