Front Desk Associate

About this position About Digs Dog Care Paws & Claws Hudson is part of Digs Dog Care, a premium dog care company offering DayPlay, Overnight Stays, Grooming and Training across multiple locations nationwide. We believe every pup deserves to feel safe, loved, and at home, and every team member plays a real role in making that happen. Our shared ownership program means employees don’t just work here, they have a stake in it. About the role The Front Desk Associate is the face of Paws & Claws, the first smile every pet parent and pup sees when they walk through our doors. This role is equal parts hospitality, organization and genuine love for animals. You will set the tone for every visit, ensuring pet parents feel confident and cared for from check‑in to check‑out. If you thrive in a fast‑paced, people‑first environment and love dogs as much as we do, this role is for you. Responsibilities Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately Answer phones promptly and professionally, maintaining excellent phone etiquette at all times Support the grooming team by communicating service details, managing grooming appointments and ensuring a smooth handoff between the front desk and grooming areas Inform pet parents about our services, products and any updates relevant to their pup’s stay Maintain an organized, clean and welcoming front desk and lobby area Keep clear and accurate daily notes to support seamless communication across the team Conduct opening and closing procedures and follow standard cleaning protocols Assist with daycare play groups and kennel areas as needed Pitch in on additional tasks that contribute to the overall culture, pet wellbeing and hospitality experience at Digs Qualifications A genuine love for dogs and a passion for delivering exceptional hospitality Strong communication skills, both written and verbal, with excellent phone etiquette Highly organized with sharp attention to detail and the ability to manage multiple tasks at once Comfortable working in a fast‑paced environment with a calm, solutions‑oriented mindset Comfortable using phones, computers and POS systems in a busy environment Comfortable interacting with dogs of all sizes and temperaments Ability to stand or sit for extended periods and move between front and back‑of‑house areas Ability to lift up to 30 lbs. occasionally (e.g., small dogs, supplies) Available for flexible scheduling, including weekends, evenings and holidays Understanding of the trust pet parents place in us when leaving their family members in our care One year of reception experience in a veterinary, hotel or hospitality setting preferred but not required Growth Path Demonstrates readiness for the Supervisor position when Sets the standard for attendance – on time, every time and ready to go Consistent positive feedback from pet parents Mastery of booking and POS systems Demonstrates exceptional attention to detail and communicates effectively with all teammates Takes initiative to learn new skills and actively seeks out new responsibilities Upholds Dig’s Code of Conduct and positively contributes to team culture Full mastery of Pack Leader and Kennel Tech responsibilities Ability to lead, support and hold accountable all front and back‑of‑house team members What We Offer At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and after 90 days you’re eligible for a 401(k) with up to 4% company match. At six months, medical benefits become available to full‑time teammates, and after one year you can join our DigIn Shared Ownership Program. Many locations also offer teammates discounted DayPlay as a little extra perk. Compensation Pay range: $13.50 per hour (Paws & Claws Hudson) #J-18808-Ljbffr