Front Desk Agent

Front Desk AgentStone Mountain Pet Lodge – BlaineDo you love helping people as much as you love pets?Stone Mountain Pet Lodge is looking for friendly, outgoing Front Desk Agents who enjoy creating great customer experiences. As the first and last person our guests see, you'll play an important role in making every visit welcoming, organized, and professional. We're not just checking pets in and out. We're welcoming members of the family. We know many of our customers by name—and their pets by name too. We believe great customer service starts with genuine care for both people and their pets. Everything communicates. A warm greeting. A clean lobby. A smiling face. A smooth check-in. These small moments tell our customers they can trust us with someone they consider family.This is a customer service position with opportunities to learn about pet care, grooming, daycare, lodging, and training while helping pet parents choose the services that are right for their pets. If you're dependable, enjoy staying busy, and like working with both people and animals, we'd love to meet you.What You'll DoWelcome customers with a friendly, professional attitudeCheck pets in and out for lodging, daycare, grooming, and trainingSchedule reservations and answer questions by phone and in personRecommend services, activity packages, and retail products that benefit petsProcess payments and maintain accurate recordsKeep the front desk clean, organized, and welcomingWork closely with our pet care and grooming teams to ensure excellent communicationHelp provide an exceptional experience for every customer and every petWhat We're Looking ForFriendly, positive personalityExcellent customer service and communication skillsComfortable talking with customers in person and on the phoneStrong attention to detail and basic computer skillsAble to multitask in a fast-paced environmentReliable with dependable transportationAvailable to work days, weekends and holidaysPrevious customer service experience is preferred but we're willing to train the right personPhysical RequirementsStand and walk for extended periodsLift up to 40 poundsBend, reach, kneel, and climb stairs throughout the dayOccasionally assist with pets entering and leaving the buildingBenefitsEmployee discountsSimple IRA with company match (must have completed one year of employment)Paid training and career developmentFull-time employees and part-time employees working 30+ hours per week are eligible for:Health InsuranceDental InsuranceVision InsuranceHealth Savings Account (HSA)Opportunities for GrowthWe believe in promoting from within whenever possible.Successful Front Desk Agents have opportunities to advance into positions such as:Reservation SpecialistRetailManagementPerformance reviews provide opportunities for wage increases based on customer service, reliability, product knowledge, sales performance, and overall contribution to the team.