EVV & Assessment Services - Scheduling Coordinator

Who We Are

Wellcove has been recognized as the nation's leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don't stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Scheduling Coordinator

Who we are:

Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers.

Our story

We've been in business for over 30 years. We are a global company with delivery centers in the USA and INDIA. CHCS is an award-winning insurance third-party administrator (TPA) of senior health products. We are in the business of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. CHCS Supports some of the largest senior market insurance companies in the world. Processing hundreds of thousands of claims every year.

About you:

Are you looking for an opportunity to be a solid contributor to a growing company's success by applying your tremendous organizational and analytical skills?

The ideal candidate for this role should possess a strong work ethic, excellent communication skills, critical thinking abilities, and be able to work in a fast-paced environment. You are able to work independently on set goals and complete work deadlines. A person who understands the responsibilities of working from home and is comfortable with speaking with customers on the phone. The ideal candidate is viewed as a team player and can easily be spoken of as a collaborator in past positions.

Job Summary

The Scheduling Coordinator position plays an integral role in the success of our assessments service. You will become a subject matter expert of Wellcove's products, with the explanation of our assessment processes to be able to facilitate LTC assessments.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Making outbound calls to complete assessment scheduling
• Answering inbound phone calls for messages left from outbound calls
• Each day, handling a total of at least 50 phone calls (a combination of inbound and outbound calls)
• Receiving a score of 85% or greater on QA scores (2 completed each month)
• Not exceeding 30-minute meal and break times daily
• Averaging 25% or less on After Call Work Time
• Team collaboration
• Other projects as defined

Required Skills/Abilities:

• Excellent computer skills including, proficient with Microsoft office applications, Adobe Acrobat
• Ability to work remotely and independently.
• Display a positive 'can do'/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willing to learn new duties and technology-related skills as required.
• Collaborative team spirit.

Education and Experience:

• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.

Physical Requirements:

Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.