Commercial Account Manager

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogues. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Global Equipment has a customer focused sales approach which includes the following core competencies: Planning and Organising. Develop and manage a tactical account/territory sales plan. Thorough client analysis to assess customer needs, values, purchasing behaviour and motivation. This includes extensive researching, competitor and market analysis. Execute a sales strategy for penetrating accounts and maximise sales, e.g. prospecting, cold‑calling, identifying key decision makers and determining buying criteria. Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritising tasks, utilising your time effectively and efficiently, and taking full advantage of available resources. Utilise sales planning tools and the pipeline management process to obtain business objectives and goals. Relationship Building. Build trust and credibility with clients. Learning and engaging the customer to understand the process of what they value, e.g. strategic and investigative questioning. Assist your customer with finding solutions that will help them achieve their goals and added value. Provide support, information and guidance by researching and recommending new profit and service improvements. Position yourself for new opportunities through networking and identify cross‑selling and up‑selling opportunities. Providing superior customer service which includes learning everything you can about them so you can tailor your service approach to their needs and buying habits. Courtesy and timely follow‑up are key. Product Knowledge. Understanding of Global Equipment Company industry and products. Stay abreast of industry trends. Utilise internal resources to gather information regarding new product offerings. Communication Skills. Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails. Ability to effectively persuade by asking intelligent business questions to determine customer needs. Competencies and skills Requires Bachelor degree in business or marketing or at least 2 years of telephone business‑to‑business sales experience. Knowledge and competence in the major elements of inside sales including cold‑calling, business development, customer qualification and customer acquisition. Superior sales planning and business development skills. Excellent written/vocal communication and presentation skills. Strong computer skills to include proficiency in Microsoft Word, Outlook and PowerPoint and CRM software. Self‑motivated with superior problem‑solving and negotiation skills. Effectively prioritise sales efforts and activities. Excellent organisation and time‑management skills are essential. This is an onsite role. Monday through Thursday in office; Friday remote. EEO/AA Statement Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Global Industrial Company