Reconditioning Service Advisor

Job Description

Job Description

Join the Team That Drives Our Dealership's Success

This is not a traditional service advisor position.

The Reconditioning Service Advisor is one of the most critical roles in our dealership. Every used vehicle sold begins with this position. You will be responsible for coordinating the entire reconditioning process—from the day a vehicle is acquired until it is front-line ready for sale.

This role serves as the communication hub between Sales, Service, Parts, Detail, Vendors, and Management. Your ability to organize work, solve problems, communicate effectively, and keep vehicles moving directly impacts dealership profitability, inventory turn time, and customer satisfaction.

If you enjoy fast-paced environments, thrive under pressure, and take pride in keeping multiple projects moving at once, this is an opportunity to become an essential part of a growing dealership.

Primary Responsibilities

• Open and manage all reconditioning repair orders.

• Review incoming vehicles and coordinate inspections.

• Build repair plans with technicians and management.

• Obtain approvals and prioritize repairs.

• Coordinate work between internal departments and outside vendors.

• Order and track parts required for repairs. • Schedule outside services when necessary.

• Monitor every vehicle daily to eliminate unnecessary downtime.

• Communicate repair status with Sales Managers and dealership leadership.

• Ensure vehicles meet quality standards before being released to Detail.

• Manage repair costs while maintaining quality and speed.

• Identify bottlenecks and proactively resolve issues before they delay completion.

What Success Looks Like 

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-moving environment. They don't wait for problems to be discovered—they anticipate them and solve them.

Success means vehicles move through reconditioning quickly, repair costs remain within budget, communication is proactive, deadlines are met, Sales always knows the status of every vehicle, and nothing falls through the cracks.

Qualifications

• Previous automotive dealership experience preferred.

• Strong communication and organizational skills.

• Ability to prioritize multiple vehicles simultaneously.

• Comfortable using dealership management software and Microsoft Office.

• Excellent follow-up skills.

• Self-motivated with minimal supervision.

• Strong sense of urgency.

• Professional attitude and team-first mindset.

Why This Position Matters

The Reconditioning Service Advisor is responsible for keeping our inventory moving. Every day a vehicle sits unnecessarily costs the dealership money. Your decisions, communication, and organization directly affect inventory availability, gross profit, customer satisfaction, and the success of every department. This is not simply an administrative position—it is an operations role that plays a vital part in the dealership's overall success.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.