Maintenance Supervisor

Maintenance Supervisor

GMH Communities, headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

We are seeking an experienced, motivated, and hands-on Maintenance Supervisor to lead the maintenance operations of a premier, newly constructed luxury apartment community in the Newtown Square area.

This is an excellent opportunity for a skilled maintenance professional who takes pride in their work, demonstrates strong leadership abilities, and is committed to maintaining an exceptional living environment for residents. The ideal candidate is a proactive problem-solver with excellent technical skills, strong attention to detail, and a customer-focused approach.

This individual will play a critical role in preserving the community's appearance, functionality, and long-term value.

Key Responsibilities

Maintenance Operations & Preventative Care

Oversee daily maintenance operations for a 249-unit luxury residential community, ensuring buildings, residences, amenities, and common areas are maintained to the highest standards. Develop, implement, and manage preventative maintenance programs for building systems, equipment, and community assets.

Diagnose, troubleshoot, and perform repairs involving HVAC, plumbing, electrical systems, appliances, and other building components. Conduct regular property inspections to proactively identify maintenance needs and opportunities for improvement.

Read and interpret technical drawings, equipment specifications, diagrams, and maintenance documentation. Coordinate and oversee vendor services, specialized repairs, and maintenance projects.

Team Leadership & Organization

Supervise, train, and support maintenance team members while promoting accountability, professionalism, and safe work practices. Assign and prioritize service requests, preventative maintenance tasks, apartment turnovers, and special projects.

Monitor work order completion, response times, and overall quality of service. Maintain organized maintenance records, equipment inventories, and supply levels. Assist with maintenance budget management and identify opportunities to improve operational efficiency.

Resident Experience & Customer Service

Respond promptly and professionally to resident maintenance requests and concerns, following up on service issues to ensure timely, thorough resolution and resident satisfaction.

Maintain high standards of cleanliness, safety, and presentation throughout the community. Work collaboratively with the property management team to support overall operational goals while demonstrating professionalism, courtesy, and attention to detail during every resident interaction.

Qualifications & Experience

Required Qualifications

Previous multifamily residential maintenance experience, including supervisory or team leadership responsibilities, is preferred. Candidates must possess strong working knowledge of HVAC, plumbing, electrical systems, appliances, and general building maintenance, along with the demonstrated ability to diagnose maintenance issues and perform repairs efficiently and effectively.

Excellent organizational, time-management, communication, customer service, and problem-solving skills are essential. Candidates must be proficient with computers, able to learn and utilize property management and maintenance software, and capable of independently prioritizing responsibilities while managing multiple demands.

The position requires participation and oversight of a rotating emergency on-call schedule, reliable transportation, and the ability to perform the physical requirements of the role, including occasional lifting and moving of heavy equipment or materials, with or without reasonable accommodation.

Preferred Qualifications

Experience maintaining luxury multifamily communities or newly constructed residential properties is highly desirable. HVAC certification and/or EPA Section 608 certification is preferred, along with experience developing and managing preventative maintenance programs.

Familiarity with modern building systems, energy-efficient equipment, warranty coordination, and the management of outside contractors and vendor relationships is also beneficial.

This position offers the following competitive benefits:

• Health, Vision, and Dental Insurance for you and your dependents
• Prescription Drug Plan
• Employee Assistance Program
• Short-Term Disability & Long-Term Disability Insurance
• Group Life Insurance
• 401(k) Plan with Employer Contribution
• Generous Paid Vacation, Sick Time and Holidays
• Paid Parental Leave
• Time off to Volunteer
• Employee Referral Program
• Voluntary benefits

GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.