Assistant General Manager

About Us

Klaw Miami is a premier steakhouse and seafood restaurant set inside the restored historic Miami Women’s Club on North Bayshore Drive. Recognized as one of Miami’s top steakhouses, our space combines rustic charm with modern luxury while offering USDA Certified Black Angus Nebraskan Beef, world-class Norwegian King Crab, and the freshest catches from the sea.

Position Summary

The Assistant General Manager is the General Manager's second-in-command, supporting the GM in overseeing all aspects of the restaurant's daily operations — guest experience, team leadership, and financial performance. The AGM runs opening and closing shifts, leads the floor and pre-shift meetings, and steps in to lead the restaurant in the General Manager's absence. Working closely with the GM and the kitchen team, the AGM helps recruit, train, schedule, and develop staff and assists in managing labor, cost of goods, inventory, and the P&L. This is a hands-on leadership role in a fast-paced, guest-focused environment and a development path toward General Manager.

What You'll Do

• Support the General Manager in overseeing all aspects of the operation and lead the restaurant in the GM's absence
• Organize, run, and supervise smooth and efficient daily opening, mid, and closing shifts; conduct pre-shift meetings, write daily recaps, and complete the final restaurant walk-through
• Manage the floor during service — touching tables, overseeing staff, monitoring the door, and supporting the team wherever needed to keep service consistent
• Oversee dining room and bar execution, including beverage inventory, ordering, and par maintenance
• Own the guest experience: uphold service standards, take a proactive approach to guest concerns, and resolve complaints with tact and good judgment
• Partner with the Chef and kitchen team to deliver seamless service between front and back of house; maintain strong food and beverage knowledge
• Recruit, interview, hire, onboard, train, coach, and mentor team members; assist with performance feedback, counseling, and discipline
• Write staff schedules based on business levels, special events, and budgeted labor; assist with payroll and time records
• Monitor daily shift labor, meal- and rest-break compliance, and timecard/payroll record accuracy
• Assist the GM in managing costs and driving sales — including labor, cost of goods, and comps to budget — and support P&L review, forecasting, and budgeting
• Conduct regular inventories of food, beverage, and restaurant supplies; place orders, accept and inspect deliveries, and maintain vendor relationships
• Control cash and receipts by following cash-handling and reconciliation procedures, including preparing and reconciling closing banks
• Ensure compliance with all health, sanitation, food-safety, alcohol-service, and labor regulations; complete food-safety checklists and maintain a clean, organized restaurant
• Coordinate maintenance and repairs with approved contractors and support private events, marketing, and community initiatives as needed (optional)
• Complete administrative responsibilities as directed by the General Manager and participate in management meetings

What We're Looking For

Required

• [2]+ years of restaurant management experience in a full-service / fine-dining / high-volume restaurant with comparable steps of service and volume.
• Proven ability to lead, train, and motivate a team with a positive, hands-on, lead-by-example style
• Strong food and beverage knowledge including wine, beer, and spirits 
• Working knowledge of restaurant financial levers — prime costs, labor percentages, COGS, inventory control, and P&L statements
• Excellent verbal and written communication, interpersonal, and conflict-resolution skills
• Strong organizational skills, critical thinking, problem-solving, and attention to detail
• Experience with POS and reservation systems [Toast, Aloha, OpenTable, Resy, etc.] and basic computer skills (Microsoft Office / Google Workspace)
• Ability to work in a fast-paced environment and stay composed under pressure
• Availability to work [nights, weekends, and holidays] and a flexible schedule, including opening and closing shifts

Preferred

• Bachelor's degree or certification in a hospitality-related field, or equivalent experience
• Previous Assistant General Manager experience fine-dining environment
• Experience with scheduling and back-office systems [specify] , private events, or restaurant openings
• [Additional language skills — e.g., Spanish]

Physical Demands and Work Environment

• Ability to stand and walk for an entire shift, moving safely through all areas of the restaurant, including stairs and slick surfaces
• Ability to lift, carry, push, or pull up to [50] lbs
• Frequent bending, reaching, and repetitive hand/wrist motion
• Working in a restaurant environment — dining room, kitchen, and office — with exposure to heat, cold, noise, and computer and office equipment
• Ability to work [X]-hour shifts and a [50]-hour workweek, including [early mornings, late nights, weekends, and holidays]

What We Offer

• Competitive salary based on experience: [$XX,XXX–$XX,XXX/year]
• [Health, dental, and vision insurance]
• [Paid time off / paid sick time]
• [401(k) with company match]
• [Quarterly or performance-based bonus program]
• [Dining discounts at affiliated restaurants]
• [Pre-tax commuter benefits]
• [Opportunities for career advancement and professional growth]